If you purchase from Curvature, and purchase their support, you basically get tech support(Not overly great, but TAC isnt either lol)+advanced hardware replacement , but you dont get access to software updates....hence why we purchase smartnet on any kit we get from Curvature.
________________________________________ From: cisco-nsp <[email protected]> on behalf of Charles Sprickman <[email protected]> Sent: Thursday, 19 May 2016 3:47 AM To: Brian Lehigh Cc: Cisco Network Service Providers Subject: Re: [c-nsp] Pre-owned equipment vender We’ve used them a bit as well, they seem easy to deal with and any mistakes/failures are made right very quickly. One thing I’m not clear on (I don’t deal with sales) is just how their in-house “SmartNet” replacement works. I understand they can help out on the hardware side, but I’m unclear on the software side. We buy lots of EOL stuff, so I’ve not had to deal with updating IOS on 3550 switches and the like. :) If you bought something more modern (like a early gen ASR), what hoops do you have to jump through to get software updates from Cisco? Charles -- Charles Sprickman NetEng/SysAdmin Bway.net - New York's Best Internet www.bway.net [email protected] - 212.982.9800 > On May 18, 2016, at 11:01 AM, Brian Lehigh <[email protected]> wrote: > > Yet another +1 for Curvature / NHR. I’ve been working with them for years. > They are wonderful. My rep, Shoshana Levy, is amazing. Responses to emails > with in minutes. Their support is great as well. I had a Cisco IP phone > fail while under their warranty period. I had a new one show up the first > thing the next morning, no questions asked. > > -Brian > >> On May 18, 2016, at 7:24 AM, Satish Patel <[email protected]> wrote: >> >> Hello, >> >> We are planning to buy pre-Owned equipment so does anyone has any >> experience with following 3 venders and their support? >> >> curvature >> networkequipment.net >> worldwidesupply.net/ >> _______________________________________________ >> cisco-nsp mailing list [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-nsp >> archive at http://puck.nether.net/pipermail/cisco-nsp/ > > _______________________________________________ > cisco-nsp mailing list [email protected] > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/ _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
