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Today's Topics:
1. SNMP Location String (John Huston)
2. Re: SNMP Location String (Lelio Fulgenzi)
3. Re: Call drop issue (Kenneth Hayes)
4. Re: problem with voicemail from PSTN (Erick Wellnitz)
5. Re: SNMP Location String (John Huston)
6. UCCx Agent 8.5 login time (Scott Voll)
7. Re: Call drop issue (John Van Laecke)
8. Re: UCCx Agent 8.5 login time (Buchanan, James)
9. extension mobility (abbas Wali)
10. Re: extension mobility (John Van Laecke)
11. Re: extension mobility (abbas Wali)
12. Re: extension mobility (cips)
13. Re: alert when PRI goes down (Shaihan Jaffrey)
14. Re: extension mobility (Balk, David)
15. Cisco 7925 Phone (Cagri Ergul)
16. Re: UCCx Agent 8.5 login time (Haas, Neal)
17. UCCX out bound dialing (Haas, Neal)
18. CM 8.6 user policy.... (Scott Voll)
19. Re: UCCX out bound dialing (Matthew Saskin)
20. Re: UCCX out bound dialing (Matthew Saskin)
----------------------------------------------------------------------
Message: 1
Date: Wed, 28 Nov 2012 11:51:00 -0800 (PST)
From: John Huston <[email protected]>
To: cisco-voip <[email protected]>
Subject: [cisco-voip] SNMP Location String
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="iso-8859-1"
I am trying to put an SNMP location string in my Callmanager version 6.? Does
anyone know how to do this?
Thank you in advance for your help.
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Message: 2
Date: Wed, 28 Nov 2012 14:56:28 -0500 (EST)
From: Lelio Fulgenzi <[email protected]>
To: John Huston <[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] SNMP Location String
Message-ID:
<183809618.434066.1354132588707.javamail.r...@squeaky.cs.uoguelph.ca>
Content-Type: text/plain; charset="utf-8"
i'd put my money on:
Cisco Unified Serviceability > SNMP > System Group > MIB2 System Group
---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
- LFJ (with apologies to Mr. Popeil)
----- Original Message -----
From: "John Huston" <[email protected]>
To: "cisco-voip" <[email protected]>
Sent: Wednesday, November 28, 2012 2:51:00 PM
Subject: [cisco-voip] SNMP Location String
I am trying to put an SNMP location string in my Callmanager version 6. Does
anyone know how to do this?
Thank you in advance for your help.
_______________________________________________
cisco-voip mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/cisco-voip
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Message: 3
Date: Wed, 28 Nov 2012 15:12:13 -0500
From: Kenneth Hayes <[email protected]>
To: "Michele Russo (AM)" <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] Call drop issue
Message-ID: <-2253014838961269450@unknownmsgid>
Content-Type: text/plain; charset=ISO-8859-1
Do you have the proper codecs in place?
Sent from my iPhone
On Nov 28, 2012, at 2:08 PM, "Michele Russo (AM)"
<[email protected]> wrote:
> All,
>
> I am working with a customer who is seeing sporadic call drops on their
> systems. They following is the setup:
>
> CME - H323 Trunk to Avaya - call routed out a LD PRI registered to the Avaya
> system.
>
> The CME has 12 7937's and 4 biamp devices registered to it, the Biamps are
> SIP based phones. The off-net calls drop sporadically and the seemingly
> relevant messages we see in the Wire Shark and Syslog traces show:
>
>
> 10.146.128.50 (Avaya) 10.146.149.65 TCP [TCP ACKed lost
> segment] h323hostcall > hfcs-manager [ACK] Seq=1 Ack=2 Win=8736 Len=0
> TCP0: bad seg from 10.146.128.50 -- bad sequence number: port 35839 seq
> 2919846836 ack 1534185920 rcvnxt 2919846837 rcvwnd 3146 len 0
> TCP0: ACK timeout timer expired
>
> With a disconnect Cause Value=38 (meaning network out of order).
>
> I am attaching the router config, the syslog file and the Wireshark capture.
>
> Note: the CME and the Avaya re on the same 4507E switch and a review of both
> interfaces show literally zero CRC, Frame, Overrun or other L2 issues. So it
> seems unlikely that there are any cabling issues, and the switch itself seems
> quite healthy.
>
> Any thoughts/suggestions would be very helpful! So far TAC has suggested we
> add the 'no vad' statement to the dial-peer 11 and allow-connections h323 to
> h323. I am not sure either one of those configuration changes will fix this
> issue.
>
> Thanks!
>
> Michele Russo
> Consultant
> Dimension Data NA
> 202-460-3965 (cell)
> 571-203-4007 (desk)
> [email protected]
> <mime-attachment>
> <dropped conf call.pcap>
> <SyslogCatchAll.txt>
> <WASWAN1_show_run.11_26_12.txt>
------------------------------
Message: 4
Date: Wed, 28 Nov 2012 14:20:52 -0600
From: Erick Wellnitz <[email protected]>
To: Wes Sisk <[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] problem with voicemail from PSTN
Message-ID:
<cak0wosb6s3xsxaxung5f7amyhwzcic2ztkx21w14toyntmg...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
The traces show MTP allocation falure. Looking deeper to figure out why.
On Wed, Nov 28, 2012 at 12:53 PM, Wes Sisk <[email protected]> wrote:
> Most of the time AF is associated with codec negotiation failure or MTP
> allocation failure. Take a look at the SDI/SDL traces to identify what
> capabilities are reported by each side and what codecs are available based
> on regions configuration and locations bandwidth.
>
> /wes
>
> On Nov 28, 2012, at 11:39 AM, Erick Wellnitz wrote:
>
> Another weird issue.
>
> Voicemail works fine internally. When I call from outside through our
> h323 gateway I get Cause i = 0x80AF - Resources unavailable, unspecified
>
> According to RTMT my MTP gets allocated.
>
> h323 Gateway ------g711------CUCM 8.6 -----------> SIP Trunk to Connection
>
> Any guidance would be greatly appreciated
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Message: 5
Date: Wed, 28 Nov 2012 12:20:55 -0800 (PST)
From: John Huston <[email protected]>
To: Lelio Fulgenzi <[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] SNMP Location String
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="iso-8859-1"
Thank you for your help.
?
________________________________
From: Lelio Fulgenzi <[email protected]>
To: John Huston <[email protected]>
Cc: cisco-voip <[email protected]>
Sent: Wednesday, November 28, 2012 1:56 PM
Subject: Re: [cisco-voip] SNMP Location String
i'd put my money on:
Cisco Unified Serviceability > SNMP > System Group > MIB2 System Group
---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
?? ? ? ? ? ? ? ? ? ? ? ? ? ? ?- LFJ (with apologies to Mr. Popeil)
________________________________
From: "John Huston" <[email protected]>
To: "cisco-voip" <[email protected]>
Sent: Wednesday, November 28, 2012 2:51:00 PM
Subject: [cisco-voip] SNMP Location String
I am trying to put an SNMP location string in my Callmanager version 6.? Does
anyone know how to do this?
Thank you in advance for your help.
?
_______________________________________________
cisco-voip mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/cisco-voip
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Message: 6
Date: Wed, 28 Nov 2012 15:09:21 -0800
From: Scott Voll <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] UCCx Agent 8.5 login time
Message-ID:
<CAHgd+3_ydWrOYY0H79c_2XMfR=zqjurpaxmbxysothf3gaz...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
So we just recently upgraded from 7.0.2 to 8.5 and our agents are
complaining that login time has significantly increased.
I believe they are correct but I don't have a real 7.0.2 login time.
on 8.5 from opening, signing in, and going ready now takes 38 seconds.
I'm going to guess that on 7.0.2 it was more like about 20-25 sec.
Is this just the way it's going to be, or is there something we can do to
change that time?
TIA
Scott
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Message: 7
Date: Thu, 29 Nov 2012 03:09:02 +0000
From: John Van Laecke <[email protected]>
To: Kenneth Hayes <[email protected]>, "Michele Russo (AM)"
<[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] Call drop issue
Message-ID:
<CF2E16827204E249BB155D2C1F5C1EAB1AA7E5FE@GLB-EXMBX-001.ghdnet.internal>
Content-Type: text/plain; charset="us-ascii"
This normally happens when the router can't see the call manager.
Or you are missing the h323 bindings.
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Kenneth Hayes
Sent: Thursday, 29 November 2012 6:12 AM
To: Michele Russo (AM)
Cc: [email protected]
Subject: Re: [cisco-voip] Call drop issue
Do you have the proper codecs in place?
Sent from my iPhone
On Nov 28, 2012, at 2:08 PM, "Michele Russo (AM)"
<[email protected]> wrote:
> All,
>
> I am working with a customer who is seeing sporadic call drops on their
> systems. They following is the setup:
>
> CME - H323 Trunk to Avaya - call routed out a LD PRI registered to the Avaya
> system.
>
> The CME has 12 7937's and 4 biamp devices registered to it, the Biamps are
> SIP based phones. The off-net calls drop sporadically and the seemingly
> relevant messages we see in the Wire Shark and Syslog traces show:
>
>
> 10.146.128.50 (Avaya) 10.146.149.65 TCP [TCP ACKed lost
> segment] h323hostcall > hfcs-manager [ACK] Seq=1 Ack=2 Win=8736 Len=0
> TCP0: bad seg from 10.146.128.50 -- bad sequence number: port 35839 seq
> 2919846836 ack 1534185920 rcvnxt 2919846837 rcvwnd 3146 len 0
> TCP0: ACK timeout timer expired
>
> With a disconnect Cause Value=38 (meaning network out of order).
>
> I am attaching the router config, the syslog file and the Wireshark capture.
>
> Note: the CME and the Avaya re on the same 4507E switch and a review of both
> interfaces show literally zero CRC, Frame, Overrun or other L2 issues. So it
> seems unlikely that there are any cabling issues, and the switch itself seems
> quite healthy.
>
> Any thoughts/suggestions would be very helpful! So far TAC has suggested we
> add the 'no vad' statement to the dial-peer 11 and allow-connections h323 to
> h323. I am not sure either one of those configuration changes will fix this
> issue.
>
> Thanks!
>
> Michele Russo
> Consultant
> Dimension Data NA
> 202-460-3965 (cell)
> 571-203-4007 (desk)
> [email protected]
> <mime-attachment>
> <dropped conf call.pcap>
> <SyslogCatchAll.txt>
> <WASWAN1_show_run.11_26_12.txt>
_______________________________________________
cisco-voip mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/cisco-voip
_____________________
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_____________________
This email and all attachments are confidential. For further important
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_____________________
This e-mail has been scanned for viruses by MessageLabs.
------------------------------
Message: 8
Date: Thu, 29 Nov 2012 04:38:55 +0000
From: "Buchanan, James" <[email protected]>
To: Scott Voll <[email protected]>, "[email protected]"
<[email protected]>
Subject: Re: [cisco-voip] UCCx Agent 8.5 login time
Message-ID:
<12d6a6a157b44348974e5ed93738628c113ba...@hqexchmbx03.presidio.corp>
Content-Type: text/plain; charset="utf-8"
Are you AD integrated? Were you before?
From: [email protected]
[mailto:[email protected]] On Behalf Of Scott Voll
Sent: Thursday, November 29, 2012 1:09 AM
To: [email protected]
Subject: [cisco-voip] UCCx Agent 8.5 login time
So we just recently upgraded from 7.0.2 to 8.5 and our agents are complaining
that login time has significantly increased.
I believe they are correct but I don't have a real 7.0.2 login time.
on 8.5 from opening, signing in, and going ready now takes 38 seconds.
I'm going to guess that on 7.0.2 it was more like about 20-25 sec.
Is this just the way it's going to be, or is there something we can do to
change that time?
TIA
Scott
James Buchanan | Sr. Network Engineer
Presidio | www.presidio.com<http://www.presidio.com>
12 Cadillac Drive Suite 130, Brentwood, TN 37027
D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 |
[email protected]<mailto:[email protected]>
[Be Secure In The Knowledge]<http://www.presidio.com>
Follow us:
[Follow Presidio on Twitter]<http://www.twitter.com/presidio>
This message w/attachments (message) is intended solely for the use of the
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confidential or proprietary. If you are not an intended recipient, please
notify the sender, and then please delete and destroy all copies and
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Message: 9
Date: Thu, 29 Nov 2012 12:32:36 +0000
From: abbas Wali <[email protected]>
To: [email protected]
Subject: [cisco-voip] extension mobility
Message-ID:
<CAFdHCp5sWCEAcdZ=tF2UM0KNctd6=s2sanahyrdxferecq-...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
All,
just a quick one, is there any way to find out users login/logout logs in
CUCM 8.5
--
@bbas..
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Message: 10
Date: Thu, 29 Nov 2012 13:03:31 +0000
From: John Van Laecke <[email protected]>
To: abbas Wali <[email protected]>, "[email protected]"
<[email protected]>
Subject: Re: [cisco-voip] extension mobility
Message-ID:
<CF2E16827204E249BB155D2C1F5C1EAB1AA7F344@GLB-EXMBX-001.ghdnet.internal>
Content-Type: text/plain; charset="us-ascii"
You can run an extension mobility report under the reports section in call
manager.
From: [email protected]
[mailto:[email protected]] On Behalf Of abbas Wali
Sent: Thursday, 29 November 2012 10:33 PM
To: [email protected]
Subject: [cisco-voip] extension mobility
All,
just a quick one, is there any way to find out users login/logout logs in CUCM
8.5
--
@bbas..
_____________________
This e-mail has been scanned for viruses by MessageLabs.
_____________________
This email and all attachments are confidential. For further important
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Message: 11
Date: Thu, 29 Nov 2012 13:25:58 +0000
From: abbas Wali <[email protected]>
To: John Van Laecke <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] extension mobility
Message-ID:
<CAFdHCp6jwEaSeXnNaBomFxGJqvBepP1o6DkLW=ztfzgb-lx...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
John, are you talking about the Cisco unified reporting and running the
Unified CM Ext. Mobility report for the day?
It only coveres the current day, which actually we can find from the phone
as well
thanks
Abbas
On 29 November 2012 13:03, John Van Laecke <[email protected]> wrote:
> You can run an extension mobility report under the reports section in
> call manager.****
>
> ** **
>
> ** **
>
> ** **
>
> *From:* [email protected] [mailto:
> [email protected]] *On Behalf Of *abbas Wali
> *Sent:* Thursday, 29 November 2012 10:33 PM
> *To:* [email protected]
> *Subject:* [cisco-voip] extension mobility****
>
> ** **
>
> All,
>
> just a quick one, is there any way to find out users login/logout logs in
> CUCM 8.5
>
> --
> @bbas..
>
>
> _____________________
> This e-mail has been scanned for viruses by MessageLabs.****
>
>
> _____________________
> This email and all attachments are confidential. For further important
> information about emails sent to or from GHD or if you have received this
> email in error, please refer to http://www.ghd.com/emaildisclaimer.html .
> _____________________
> This e-mail has been scanned for viruses by MessageLabs.
>
--
@bbas..
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Message: 12
Date: Thu, 29 Nov 2012 14:39:28 +0100
From: "cips" <[email protected]>
To: "'abbas Wali'" <[email protected]>, "'John Van Laecke'"
<[email protected]>
Cc: [email protected]
Subject: Re: [cisco-voip] extension mobility
Message-ID: <002401cdce36$f435e120$dca1a360$@nl>
Content-Type: text/plain; charset="us-ascii"
Contact RSconnect, usnig <http://www.rsconnect.net> www.rsconnect.net. They
have a advanced reporting application for ExtensionMobility
Think it is called ALM PRO plus or something like that
From: [email protected]
[mailto:[email protected]] On Behalf Of abbas Wali
Sent: donderdag 29 november 2012 14:26
To: John Van Laecke
Cc: [email protected]
Subject: Re: [cisco-voip] extension mobility
John, are you talking about the Cisco unified reporting and running the
Unified CM Ext. Mobility report for the day?
It only coveres the current day, which actually we can find from the phone
as well
thanks
Abbas
On 29 November 2012 13:03, John Van Laecke <[email protected]> wrote:
You can run an extension mobility report under the reports section in call
manager.
From: [email protected]
[mailto:[email protected]] On Behalf Of abbas Wali
Sent: Thursday, 29 November 2012 10:33 PM
To: [email protected]
Subject: [cisco-voip] extension mobility
All,
just a quick one, is there any way to find out users login/logout logs in
CUCM 8.5
--
@bbas..
_____________________
This e-mail has been scanned for viruses by MessageLabs.
_____________________
This email and all attachments are confidential. For further important
information about emails sent to or from GHD or if you have received this
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Message: 13
Date: Thu, 29 Nov 2012 20:01:21 +0500
From: Shaihan Jaffrey <[email protected]>
To: "Erick B." <[email protected]>
Cc: Cisco VOIP <[email protected]>
Subject: Re: [cisco-voip] alert when PRI goes down
Message-ID:
<CAPXwYGTG=dkn4jc0wrmqbxmmrsiftvfbblcr35txbma5n6b...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Yes PRI setup for MGCP.
On Wed, Nov 28, 2012 at 11:26 PM, Erick B. <[email protected]> wrote:
> The RTMT MGCP alert will only be useful if your PRI is setup for MGCP. If
> it is H323 then you need to use syslogs, snmp traps. You could also put
> together a EEM script that runs on the router to email you.
>
>
> On Wed, Nov 28, 2012 at 1:20 AM, Abdul Salam . <[email protected]> wrote:
>
>> see attached counter
>>
>>
>>
>> *---AS*
>>
>>
>>
>>
>>
>> On Wed, Nov 28, 2012 at 12:42 PM, Abdul Salam . <[email protected]>wrote:
>>
>>> I think you can look for RTMT alert D-channel oos
>>>
>>>
>>>
>>> *---AS*
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Nov 28, 2012 at 11:14 AM, Lelio Fulgenzi <[email protected]>wrote:
>>>
>>>> Both the router and CUCM will send syslog messages to this affect. Once
>>>> you configure syslog target, you can setup your syslog host with the
>>>> appropriate software to send email. We use SEC in conjunction with a Linux
>>>> based syslog daemon. There are other options like Solarwinds and Logzilla.
>>>>
>>>> I also believe RTMT can be configured to send email based on thresholds.
>>>>
>>>> Sent from my iPhone...
>>>>
>>>> "There's no place like 127.0.0.1"
>>>>
>>>> On Nov 28, 2012, at 12:33 AM, Shaihan Jaffrey <[email protected]>
>>>> wrote:
>>>>
>>>> > Hi Team,
>>>> > Is there any way to generate an alert on a specific email as soon as
>>>> the PRI goes down in cisco voice gateway.
>>>> >
>>>> > Regards,
>>>> >
>>>> > _______________________________________________
>>>> > cisco-voip mailing list
>>>> > [email protected]
>>>> > https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> [email protected]
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>
>>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> [email protected]
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Message: 14
Date: Thu, 29 Nov 2012 08:03:58 -0600
From: "Balk, David" <[email protected]>
To: abbas Wali <[email protected]>, John Van Laecke
<[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] extension mobility
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="us-ascii"
You can pull the Cisco Extension Mobility Application trace files with RTMT.
It will give you the login/logout information.
2012-11-15 09:52:28,657 INFO [http-8080-80] EMAppServlet - Successfully
logged in user XXXX at SEPXXXX
2012-11-15 16:29:39,993 INFO [http-8080-16] EMAppServlet - Successfully
Logged out at SEPXXX
David Balk
Network Analyst II
Northwestern Memorial Hospital
541 North Fairbanks
Chicago, Illinois 60611
Office: 312.926.2642
Pager: 312.921.9460
From: [email protected]
[mailto:[email protected]] On Behalf Of abbas Wali
Sent: Thursday, November 29, 2012 7:26 AM
To: John Van Laecke
Cc: [email protected]
Subject: Re: [cisco-voip] extension mobility
John, are you talking about the Cisco unified reporting and running the Unified
CM Ext. Mobility report for the day?
It only coveres the current day, which actually we can find from the phone as
well
thanks
Abbas
On 29 November 2012 13:03, John Van Laecke
<[email protected]<mailto:[email protected]>> wrote:
You can run an extension mobility report under the reports section in call
manager.
From:
[email protected]<mailto:[email protected]>
[mailto:[email protected]<mailto:[email protected]>]
On Behalf Of abbas Wali
Sent: Thursday, 29 November 2012 10:33 PM
To: [email protected]<mailto:[email protected]>
Subject: [cisco-voip] extension mobility
All,
just a quick one, is there any way to find out users login/logout logs in CUCM
8.5
--
@bbas..
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Message: 15
Date: Thu, 29 Nov 2012 17:46:31 +0200
From: Cagri Ergul <[email protected]>
To: [email protected]
Subject: [cisco-voip] Cisco 7925 Phone
Message-ID:
<CAE3FVSwtKjx=2lnotancrmcwrypo26d+n7qpz3fyfmwg+wr...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Hi all,
I'm asking is there any way to do a scenario like this: When we take the
7925 phone from docking station, we want to answer automatically. I mean
taking from docking station triggers the answering.
Regards,
Cagri
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Message: 16
Date: Thu, 29 Nov 2012 15:08:10 +0000
From: "Haas, Neal" <[email protected]>
To: "Buchanan, James" <[email protected]>, Scott Voll
<[email protected]>, "[email protected]"
<[email protected]>
Subject: Re: [cisco-voip] UCCx Agent 8.5 login time
Message-ID:
<3bfada3c46e5a4428c76dc87fcf5fade4a4f0...@cofmail04.intra.co.fresno.ca.us>
Content-Type: text/plain; charset="utf-8"
Are you loging into CAD or just into the phones directly via Services?
Neal Haas
From: [email protected]
[mailto:[email protected]] On Behalf Of Buchanan, James
Sent: Wednesday, November 28, 2012 8:39 PM
To: Scott Voll; [email protected]
Subject: Re: [cisco-voip] UCCx Agent 8.5 login time
Are you AD integrated? Were you before?
From:
[email protected]<mailto:[email protected]>
[mailto:[email protected]]<mailto:[mailto:[email protected]]>
On Behalf Of Scott Voll
Sent: Thursday, November 29, 2012 1:09 AM
To: [email protected]<mailto:[email protected]>
Subject: [cisco-voip] UCCx Agent 8.5 login time
So we just recently upgraded from 7.0.2 to 8.5 and our agents are complaining
that login time has significantly increased.
I believe they are correct but I don't have a real 7.0.2 login time.
on 8.5 from opening, signing in, and going ready now takes 38 seconds.
I'm going to guess that on 7.0.2 it was more like about 20-25 sec.
Is this just the way it's going to be, or is there something we can do to
change that time?
TIA
Scott
James Buchanan | Sr. Network Engineer
Presidio | www.presidio.com<http://www.presidio.com>
12 Cadillac Drive Suite 130, Brentwood, TN 37027
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Message: 17
Date: Thu, 29 Nov 2012 15:54:24 +0000
From: "Haas, Neal" <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] UCCX out bound dialing
Message-ID:
<3bfada3c46e5a4428c76dc87fcf5fade4a4f0...@cofmail04.intra.co.fresno.ca.us>
Content-Type: text/plain; charset="us-ascii"
Is it true that CPA cannot use a SIP trunk for outbound dialing? TAC told us we
needed to use a PRI for out bound campaigns.
CPA only works it seems with PRI's using H323. (I guess)
The TAC engineers over at cisco are looking into how we can make this work
Using I think they are saying H323 sip dial peers to a PRI.
NOT how we wanted this to work or were told for that matter. Seems like they
(Cisco) are using old school technology to make this work.
Does anyone use SIP for campaign dialing?
Neal Haas
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Message: 18
Date: Thu, 29 Nov 2012 08:03:14 -0800
From: Scott Voll <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] CM 8.6 user policy....
Message-ID:
<CAHgd+39=tflqwxwr0xniwos+x7gpg6j-dqb-paikrce9txj...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
is there a way in CM 8.6 to setup a default policy so that every new user
(AD integrated) will get the standard CCM end user roles?
TIA
Scott
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Message: 19
Date: Thu, 29 Nov 2012 11:41:52 -0500
From: Matthew Saskin <[email protected]>
To: "Haas, Neal" <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] UCCX out bound dialing
Message-ID:
<camsv-mswwebazfqtia19fvlkhxu7v4f93sc9g7oxgvnyzgs...@mail.gmail.com>
Content-Type: text/plain; charset="windows-1252"
It's a known caveat - SIP trunks via CUBE *cannot* be used for the UCCE
outbound dialer. This is documented in the SRND, compatibility matrix, and
outbound option config guide.
Matthew Saskin
[email protected]
203-253-9571
On Thu, Nov 29, 2012 at 10:54 AM, Haas, Neal <[email protected]> wrote:
> Is it true that CPA cannot use a SIP trunk for outbound dialing? TAC
> told us we needed to use a PRI for out bound campaigns.****
>
> ** **
>
> CPA only works it seems with PRI?s using H323. (I guess)****
>
> The TAC engineers over at cisco are looking into how we can make this
> work Using I think they are saying H323 sip dial peers to a PRI.****
>
> ** **
>
> NOT how we wanted this to work or were told for that matter. Seems like
> they (Cisco) are using old school technology to make this work.****
>
> ** **
>
> Does anyone use SIP for campaign dialing?****
>
> ** **
>
> ** **
>
> Neal Haas****
>
> ** **
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Message: 20
Date: Thu, 29 Nov 2012 11:43:17 -0500
From: Matthew Saskin <[email protected]>
To: "Haas, Neal" <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] UCCX out bound dialing
Message-ID:
<camsv-mupzhq+h3r1hfxvr0k3h2bo0h3dbgspctwplgavwxj...@mail.gmail.com>
Content-Type: text/plain; charset="windows-1252"
...and I just read your subject fully. It's well documented for UCCE.
Apparently less well documented for UCCX, but the same caveat would
probably apply. The issue is that for SIP outbound, the CUBE is not
currently capable of performing CPA. I don't know enough about the inner
mechanisms of the UCCX outbound dialer to comment further - sorry.
Matthew Saskin
[email protected]
203-253-9571
On Thu, Nov 29, 2012 at 11:41 AM, Matthew Saskin <[email protected]> wrote:
> It's a known caveat - SIP trunks via CUBE *cannot* be used for the UCCE
> outbound dialer. This is documented in the SRND, compatibility matrix, and
> outbound option config guide.
>
> Matthew Saskin
> [email protected]
> 203-253-9571
>
>
>
> On Thu, Nov 29, 2012 at 10:54 AM, Haas, Neal <[email protected]>wrote:
>
>> Is it true that CPA cannot use a SIP trunk for outbound dialing? TAC
>> told us we needed to use a PRI for out bound campaigns.****
>>
>> ** **
>>
>> CPA only works it seems with PRI?s using H323. (I guess)****
>>
>> The TAC engineers over at cisco are looking into how we can make this
>> work Using I think they are saying H323 sip dial peers to a PRI.****
>>
>> ** **
>>
>> NOT how we wanted this to work or were told for that matter. Seems like
>> they (Cisco) are using old school technology to make this work.****
>>
>> ** **
>>
>> Does anyone use SIP for campaign dialing?****
>>
>> ** **
>>
>> ** **
>>
>> Neal Haas****
>>
>> ** **
>>
>> _______________________________________________
>> cisco-voip mailing list
>> [email protected]
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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