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Today's Topics:
1. Re: HuntListExhausted (Bruno Takahashi)
2. Jabber 4 Windows displaying incorrect contact in IM (Dana Tong)
----------------------------------------------------------------------
Message: 1
Date: Tue, 7 May 2013 16:47:07 -0300
From: Bruno Takahashi <[email protected]>
To: [email protected]
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] HuntListExhausted
Message-ID:
<caju8rji8t-c7bz2hgpwprnti-meotpk3zutmgyh4wesrgn7...@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Found this topic while searching for a solution to Exhausted Hunt List.
Reading the first post I believe Sebastian is using the same thing I am
thinking of using to "restart" the hunting in a Hunt List after it reaches
its ends.
Is it the only way to accomplish this setting the Forward no Answer/Busy to
the Hunt Pilot itself? Creating some sort of a loop?
Or there is a better way to accomplish that?
Regards.
On Thu, Jan 31, 2013 at 8:06 AM, <[email protected]> wrote:
> Hi,
>
> You would be getting HuntListExhausted when either all of your agents are
> busy or none respond to the call.
> Depending on your distribution algorithm, RNA timeout and Hunt Options on
> the Line Group this can happen sooner or later.
>
> As such, after the Hunt List exhausted all of its options, you would get
> the error, then it would go into Forward redirect options, so your callers
> may not notice anything.
>
> Cheers,
>
> Zoltan Kelemen
> Emerson
>
> -----Original Message-----
> From: [email protected] [mailto:
> [email protected]] On Behalf Of Sebastian Hagedorn
> Sent: Wednesday, January 30, 2013 5:28 PM
> To: [email protected]
> Subject: [cisco-voip] HuntListExhausted
>
> Hi,
>
> I'm relatively new to VoIP, but have more than 10 years of experience as a
> Cisco network admin. We have been running CUCM, CUC and CUP, all version
> 8.6, since September 2012. All is seemingly running well, so now I'm trying
> to understand the few alerts I'm seeing. Here's one:
>
> Jan 17 11:55:31 ccm3 19: : ccm: 140892: ccm3: Jan 17 2013 10:55:31.173 UTC
> : %UC_-3-UNKNOWN_ALARM:HuntListExhausted:
> %[HuntListName=DE-CGN-1ST-LEVEL-HELPDESK-HL][AppID=Cisco
> CallManager][ClusterID=StandAloneCluster][NodeID=ccm3]:
>
> The configuration for the hunt pilot redirects both Forward Hunt No Answer
> and Forward Hunt Busy to the hunt pilot itself. The Forward Maximum Hop
> Count Required Field is 12 (default). According to the documentation the
> hunt should continue for up to 30 minutes. The are three DNs in the line
> group attached to the hunt list.
>
> Here's my question: under what set of circumstances is this alert
> triggered given the config outlined above? What's the result for the
> outside caller?
>
> Thanks,
> Sebastian
> --
> .:.Sebastian Hagedorn - Weyertal 121 (Geb?ude 133), Zimmer 2.02.:.
> .:.Regionales Rechenzentrum (RRZK).:.
> .:.Universit?t zu K?ln / Cologne University - ? +49-221-470-89578.:.
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
--
*Bruno Takahashi da Silva*
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Message: 2
Date: Wed, 8 May 2013 07:32:46 +0000
From: Dana Tong <[email protected]>
To: "[email protected] ([email protected])"
<[email protected]>
Subject: [cisco-voip] Jabber 4 Windows displaying incorrect contact in
IM
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="us-ascii"
Hi all,
I have one user who is reporting that she is chatting with one user but the IM
window is displaying another user's name.
Have you ever seen this at all?
Problem Description: Cisco Jabber for Windows showing incorrect name for remote
chat user.
Product version: Cisco Jabber for Windows 9.1(3) [some users are being
updated to 9.2]
CUCM version 9.1(1)a SU1
CUPS version 9.1(1)
Jabber for Windows directory: UDS
For example,
User X is chatting to John Smith. The Jabber IM window is reporting that they
are chatting with Jill Smith.
The two usernames are very similar. Ie. Jsmit and jsmith.
Cheers
Dana
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