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Today's Topics:
1. Cisco attendant consoles which one do you like better? (Mike )
2. Re: Cisco attendant consoles which one do you like better?
(Erick Wellnitz)
3. Re: TP EX90 one way video only (Erick Wellnitz)
4. Re: CER and Route Patterns per ELIN (Bryant Onojeta)
5. Re: Cisco attendant consoles which one do you like better?
(Jamie Gale -X (jamgale - Arc Solutions at Cisco))
6. Analogue phones speed dial buttons (Louis Koekemoer (ZA))
7. Re: CUCM Export (Russell Chaseling)
8. Re: CUCM Export ([email protected])
9. Re: Analogue phones speed dial buttons (Jason Aarons (AM))
----------------------------------------------------------------------
Message: 1
Date: Mon, 3 Jun 2013 12:00:27 -0400
From: "Mike " <[email protected]>
To: <[email protected]>
Subject: [cisco-voip] Cisco attendant consoles which one do you like
better?
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"
Hey all I was wondering which console everyone is using and why.
I've installed both OEM Cisco console and the Bridge OC console. I like
things from both , but both also are lacking in some areas.
Bridge OC doesn't have a queuing system like the OEM consoles and relies on
hunt groups which I think is very bad.
The OEM consoles work great, but suck with it comes to headsets due to the
way the call is presented to the phone.
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Message: 2
Date: Mon, 3 Jun 2013 11:24:28 -0500
From: Erick Wellnitz <[email protected]>
To: Mike <[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] Cisco attendant consoles which one do you
like better?
Message-ID:
<cak0wosa-t9qneqlshsvc2gd883581zdy4m8rmnwap7kvevb...@mail.gmail.com>
Content-Type: text/plain; charset="windows-1252"
If I remember correctly, there is a setting to use either handset or
headset on the OEM consoles.
On Mon, Jun 3, 2013 at 11:00 AM, Mike <[email protected]> wrote:
> Hey all I was wondering which console everyone is using and why.****
>
> ** **
>
> I?ve installed both OEM Cisco console and the Bridge OC console. I like
> things from both , but both also are lacking in some areas.****
>
> ** **
>
> Bridge OC doesn?t have a queuing system like the OEM consoles and relies
> on hunt groups which I think is very bad.****
>
> ** **
>
> The OEM consoles work great, but suck with it comes to headsets due to the
> way the call is presented to the phone.****
>
> ** **
>
> ** **
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Message: 3
Date: Mon, 3 Jun 2013 11:21:12 -0500
From: Erick Wellnitz <[email protected]>
To: Gregory Wenzel <[email protected]>
Cc: "[email protected]" <[email protected]>, sheref
hf <[email protected]>
Subject: Re: [cisco-voip] TP EX90 one way video only
Message-ID:
<cak0wosaphtknz1egozzhog2ctnsxcm5ted8maycjpter7cv...@mail.gmail.com>
Content-Type: text/plain; charset="windows-1252"
If you are using NAT for the Expressway (opposed to giving it a public
address which could be a security issue) it is required to purchase the
dual nic option.
On Mon, Jun 3, 2013 at 10:52 AM, Gregory Wenzel <[email protected]> wrote:
> I have been watching these emails fly by and don?t quite understand. I
> recently finished a project where we sold the client Cisco TMS, Cisco VCS
> and Cisco Expressway, but we had to purchase the dual-nic option to provide
> the dual nic to provide the traversal to non-traversal calls.****
>
> ** **
>
> *From:* cisco-voip [mailto:[email protected]] *On Behalf
> Of *Erick Wellnitz
> *Sent:* Monday, June 03, 2013 11:44 AM
> *To:* Chris Ward (chrward)
> *Cc:* sheref hf; [email protected]
> *Subject:* Re: [cisco-voip] TP EX90 one way video only****
>
> ** **
>
> IF it is using SIP, without some sort of firewall traversal or proxy the
> IP in the SIP SDP will show your 192.168.0.50 address of the EX90 and not
> the public routable address.****
>
> ****
>
> H323 does something similar with ip addressing higher up in the OSI layers
> which causes issues with some firewalls/NAT devices.****
>
> ** **
>
> On Mon, Jun 3, 2013 at 8:30 AM, Chris Ward (chrward) <[email protected]>
> wrote:****
>
> It?s most likely the NAT that is causing the issue. You may need to turn
> on SIP inspection on the router so that it tries to replace the internal IP
> with the external IP. Without the inspection, the other unit will be
> sending video to the internal IP which it can?t real.****
>
> ****
>
> +Chris****
>
> Unity Connection TME****
>
> ****
>
> *From:* cisco-voip [mailto:[email protected]] *On Behalf
> Of *sheref hf
> *Sent:* Sunday, June 02, 2013 4:27 AM
> *To:* [email protected]
> *Subject:* [cisco-voip] TP EX90 one way video only****
>
> ****
>
> Dear all****
>
> ****
>
> I have TP EX90 with real IP address; I tried to make video call with
> another TP****
>
> but we face an issue; they can see me but I can't****
>
> ****
>
> TP Ex90 ---> LAN ---->Router----> Internet <---- TP Ex90****
>
> ****
>
> I configured static NAT on router ****
>
> // ip nat inside source static 192.168.0.50 196.2XX.X.XXX****
>
> ****
>
> Is there any additional configuration to solve this issue??****
>
> ** **
>
> ****
>
> Thanks****
>
> BR,
> Sherif Ibrahim Moahmed
> Network Engineer
> CCVP, CCNP****
>
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip****
>
> ** **
>
> This message w/attachments (message) is solely for the use of the intended
> recipient(s) and may contain information that is privileged, confidential
> or proprietary. If you are not an intended recipient, please notify the
> sender, and then please delete and destroy all copies and attachments, and
> be advised that any review or dissemination of, or the taking of any action
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>
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Message: 4
Date: Mon, 3 Jun 2013 11:37:30 -0500
From: Bryant Onojeta <[email protected]>
To: "Pawlowski, Adam" <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] CER and Route Patterns per ELIN
Message-ID:
<CAK5i2X5PEDz7bY_TQb0GJghuvRsUsgWLkgem8Txk8_1Rz=5...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
I would say you're ok if you only have one Zone at that physical location,
if you have multiple zones for that location..... I don't know how you will
distinguish them to the psap without multiple ELINs. Just assuming
from your "Pile of Elins" statement.
On Mon, Jun 3, 2013 at 10:47 AM, Pawlowski, Adam <[email protected]> wrote:
> I'm going over our CER installation in preparation of Bridge upgrade to
> 9.0(2) from 7.1(1a). This program looks to be pretty simplistic, though the
> amount of administrative data is a pain to set up initially. What I'm a bit
> confused on is the directions or indications that each ELIN needs a unique
> route pattern. In the 9.0 admin guide it no longer seems to specify trying
> to bother with transforming the called number since it will be presented by
> CER. In the 7 guide it does, but works fine without this anyways.
>
> My question here is, though, if we've a pile of ELINs going to the same
> PSAP with the same access number from the same gateway/rl/etc, why bother
> creating route patterns for each thing? It seems like it just makes it more
> of a pain but doesn't actually accomplish anything. I've tested this, and
> it seems to work alright, as long as you fill in the ELIN correctly in CER
> with the proper digits to facilitate the return call. Am I missing
> something?
>
> Thanks,
>
> Adam P
> SUNYAB
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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Message: 5
Date: Mon, 3 Jun 2013 17:34:07 +0000
From: "Jamie Gale -X (jamgale - Arc Solutions at Cisco)"
<[email protected]>
To: Mike <[email protected]>
Cc: "<[email protected]>" <[email protected]>
Subject: Re: [cisco-voip] Cisco attendant consoles which one do you
like better?
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="windows-1252"
Mike,
With the OEM Consoles you have 2 different delivery method:
Broadcast Delivery
The calls are virtually queued on a pool of CTI Ports, they do not ring
directly on the operators phone in this method. This allows any of the
operators logged into the queue to answer the call as and when they are
available.
Forced Delivery
The highest priority call is forced out of the queue down to the operators
phone, if the call is not answered within 10 seconds the server redistributes
this call to another operator.
It sounds to me like you are looking to have the operator do "as little as
possible" as far as interaction with the PC or maybe they are not always at
their desk and able to select to answer a call, therefore using the headset in
conjunction with Forced Delivery will get you the desired behavior.
Hope this helps, please let me know if there is any other feedback or questions
you may have.
Kind Regards
Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
[email protected]<mailto:[email protected]>
D +1 919 392 4671
M +1 919 699 4910
Find our new Cisco Unified Attendant Console End User training videos at
https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs%3D
Join the Cisco Unified Attendant Console Forum at Arc Solutions!
http://forum.arcsolutions.com/forumdisplay.php?f=4
On Jun 3, 2013, at 12:00 PM, "Mike " <[email protected]<mailto:[email protected]>>
wrote:
Hey all I was wondering which console everyone is using and why.
I?ve installed both OEM Cisco console and the Bridge OC console. I like things
from both , but both also are lacking in some areas.
Bridge OC doesn?t have a queuing system like the OEM consoles and relies on
hunt groups which I think is very bad.
The OEM consoles work great, but suck with it comes to headsets due to the way
the call is presented to the phone.
_______________________________________________
cisco-voip mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip
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Message: 6
Date: Tue, 4 Jun 2013 07:10:52 +0000
From: "Louis Koekemoer (ZA)" <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] Analogue phones speed dial buttons
Message-ID:
<3bd7d37efe87f747a899371ddeadf48e10da9...@zabrysvexmb01.af.didata.local>
Content-Type: text/plain; charset="windows-1252"
Hi all,
I'm busy replacing a Nortel PABX with CUCM. Unfortunately half of the resort
campus is remaining on analogue and we configured 90 x VG224's to cater for
that. One of the building is a hotel which does not have the infrastructure
currently to accommodate IP Phones. On the Nortel analogue phones currently in
these rooms, they have 5 speed dial buttons. Once we move these phones to the
VG 224, these buttons don't function any more. When you press the button it
sounds like it is dialling, but I cannot see it on any debugs I'm running. We
cannot really figure out on the Nortel how these buttons are configured either.
Is there anyone that could maybe point me into some direction other than having
to replace these phones with IP phones?
Kind regards
Louis Koekemoer
Principle Systems Engineer - Converged Communications
Dimension Data Middle East & Africa
Tel: +27 (11) 575 6560
Fax: +27 (11) 576 6560
Mobile: +27 (71) 680 8790
[email protected]
Planned Leave -
Planned Travel -
[Description: Description:
21875_DD_NI_CC_Signature_v-1]<http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx>
For more information about Dimension Data, please go to
www.dimensiondata.com<http://www.dimensiondata.com/>
P Before printing this email please think about the environment
This email and all contents are subject to the following disclaimer:
"http://www.dimensiondata.com/emaildisclaimer";
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Message: 7
Date: Tue, 4 Jun 2013 09:01:38 +0100
From: Russell Chaseling <[email protected]>
To: Ryan Ratliff <[email protected]>, Matthew Loraditch
<[email protected]>
Cc: 'Cisco-voip' <[email protected]>
Subject: Re: [cisco-voip] CUCM Export
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="us-ascii"
Great info guys. Thanks
From: Ryan Ratliff [mailto:[email protected]]
Sent: 03 June 2013 16:56
To: Matthew Loraditch
Cc: Russell Chaseling; Nate VanMaren; 'Cisco-voip'
Subject: Re: [cisco-voip] CUCM Export
More specifics on the jump upgrade will come when 9.2(1) is released. One of
the things that will change is that you won't need to get a license to proceed
with your upgrade to 9.x. The entire purpose of the jump is to avoid
customers using a spare MCS server to bridge between 6.x/7.x and 9.x.
-Ryan
On May 31, 2013, at 11:10 AM, Matthew Loraditch
<[email protected]<mailto:[email protected]>>
wrote:
Jump will be allowing 6.1.5 and 7.1.5 to be installed in VMWare, thus allowing
you to not have to upgrade a production cluster to 8.0.3. before going to 9.1
I haven't gotten a clear answer yet on what they are actually doing to make
this work any differently than it functionally (but not supported) does now.
Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093
voice. 410.252.8830
fax. 410.252.9284
Twitter<http://twitter.com/heliontech> |
Facebook<http://www.facebook.com/#!/pages/Helion/252157915296> |
Website<http://www.heliontechnologies.com/> | Email
Support<mailto:[email protected]?subject=Technical%20Support%20Request>
From: cisco-voip
[mailto:[email protected]<mailto:[email protected]>]
On Behalf Of Russell Chaseling
Sent: Friday, May 31, 2013 11:01 AM
To: Nate VanMaren; 'Cisco-voip'
Subject: Re: [cisco-voip] CUCM Export
Cheers
I suspected this might the case with BAT files between the two. What is a
"jump" upgrade?
From: Nate VanMaren [mailto:[email protected]]
Sent: 31 May 2013 15:52
To: Russell Chaseling; 'Cisco-voip'
Subject: RE: CUCM Export
The formats are different, so you will spend a very very long time fixing the
bat csv files between the versions.
You might want to talk to your cisco se about "jump" upgrades, I think they'd
fit your situation better.
Thanks,
-Nate
From: cisco-voip [mailto:[email protected]] On Behalf Of
Russell Chaseling
Sent: Friday, May 31, 2013 7:01 AM
To: 'Cisco-voip'
Subject: [cisco-voip] CUCM Export
Hi all,
Have a query regarding building a Call Manager from scratch using a BAT export
from another. Basically have to upgrade a 6.1.3 cluster on hardware to 9.1 an
VMware. This site is a 24/7 operation using Extension Mobility. To do the
upgrade it will need to be in 3 steps.....upgrade 6.1.3 to 8.0.3....backup to
VMware....refresh upgrade to 9.1. This is going to cause more outages than the
site can tolerate.
My question is can anyone see any issues with taking a BAT Export of the config
on 6.13 and then importing it on the a new build of 9.1 with same IP details /
Hostname - then making sure all configuration is the same between the two and
unplugging old and plugging in new?
1) I would assume all user / application passwords / PINs would be lost
2) Possible certificate issues (but as verion 6 doesn't have Security by
Default) should be ok?
Anyone done an upgrade like this?
Thanks
Russell
NOTICE: This email message is for the sole use of the intended recipient(s) and
may contain confidential and privileged information. Any unauthorized review,
use, disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply email and destroy all copies of
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_______________________________________________
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Message: 8
Date: Tue, 04 Jun 2013 08:15:34 +0000 (GMT)
From: [email protected]
To: Russell Chaseling <[email protected]>
Cc: 'Cisco-voip' <[email protected]>
Subject: Re: [cisco-voip] CUCM Export
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"
yeah thx guys at 4am ----- Original Message -----From: Russell Chaseling Date:
Tuesday, June 4, 2013 4:03 amSubject: Re: [cisco-voip] CUCM ExportTo: Ryan
Ratliff , Matthew Loraditch Cc: 'Cisco-voip' > Great info guys. Thanks> > From:
Ryan Ratliff [mailto:[email protected]]> Sent: 03 June 2013 16:56> To: Matthew
Loraditch> Cc: Russell Chaseling; Nate VanMaren; 'Cisco-voip'> Subject: Re:
[cisco-voip] CUCM Export> > More specifics on the jump upgrade will come when
9.2(1) is > released. One of the things that will change is that you won't >
need to get a license to proceed with your upgrade to 9.x. The > entire
purpose of the jump is to avoid customers using a spare > MCS server to bridge
between 6.x/7.x and 9.x.> > -Ryan> > On May 31, 2013, at 11:10 AM, Matthew
Loraditch > > wrote:> > Jump will be allowing 6.1.5 and 7.1.5 to be installed
in > VMWare, thus allowing you to not have to upgrade a production > cluster to
8.0.3. before going to 9.1> I haven't gotten a clear ans!
wer yet on what they are actually > doing to make this work any differently
than it functionally > (but not supported) does now.> > > Matthew G. Loraditch
- CCNP-Voice, CCNA-R&S, CCDA> > 1965 Greenspring Drive> Timonium, MD 21093> >
voice. 410.252.8830> fax. 410.252.9284> > Twitter | > Facebook > | Website
| Email > Support> > From: cisco-voip [mailto:cisco-voip->
[email protected]] On > Behalf Of Russell Chaseling> Sent: Friday, May
31, 2013 11:01 AM> To: Nate VanMaren; 'Cisco-voip'> Subject: Re: [cisco-voip]
CUCM Export> > Cheers> > I suspected this might the case with BAT files between
the two. > What is a "jump" upgrade?> > From: Nate VanMaren
[mailto:[email protected]]> Sent: 31 May 2013 15:52> To: Russell
Chaseling; 'Cisco-voip'> Subject: RE: CUCM Export> > The formats are different,
so you will spend a very very long > time fixing the bat csv files between the
versions.> > You might want to talk to your cisco se about "jump" upgrades, I >
think the!
y'd fit your situation better.> > Thanks,> -Nate> > From: cisco-voip
[mailto:[email protected]] On > Behalf Of Russell Chaseling>
Sent: Friday, May 31, 2013 7:01 AM> To: 'Cisco-voip'> Subject: [cisco-voip]
CUCM Export> > Hi all,> > Have a query regarding building a Call Manager from
scratch > using a BAT export from another. Basically have to upgrade a > 6.1.3
cluster on hardware to 9.1 an VMware. This site is a 24/7 > operation using
Extension Mobility. To do the upgrade it will > need to be in 3
steps.....upgrade 6.1.3 to 8.0.3....backup to > VMware....refresh upgrade to
9.1. This is going to cause more > outages than the site can tolerate.> > My
question is can anyone see any issues with taking a BAT > Export of the config
on 6.13 and then importing it on the a new > build of 9.1 with same IP details
/ Hostname - then making sure > all configuration is the same between the two
and unplugging old > and plugging in new?> > 1) I would assume all user /
applicat
ion passwords / PINs > would be lost> 2) Possible certifi!
cate issues (but as verion 6 doesn't > have Security by Default) should be
ok?> > Anyone done an upgrade like this?> > Thanks> Russell> > > > > NOTICE:
This email message is for the sole use of the intended > recipient(s) and may
contain confidential and privileged > information. Any unauthorized review,
use, disclosure or > distribution is prohibited. If you are not the intended >
recipient, please contact the sender by reply email and destroy > all copies of
the original message.> > _______________________________________________>
cisco-voip mailing list> [email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip> >
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Message: 9
Date: Tue, 4 Jun 2013 08:53:49 -0400
From: "Jason Aarons (AM)" <[email protected]>
To: "Louis Koekemoer (ZA)" <[email protected]>,
"[email protected]" <[email protected]>
Subject: Re: [cisco-voip] Analogue phones speed dial buttons
Message-ID:
<4e38db0a1959b04c8c83edcf069b53ed0d35759...@usispclexdb01.na.didata.local>
Content-Type: text/plain; charset="windows-1252"
You don't get any output on debug vpm signal? If you plug a butt set in and
dial do you get debug output? Directly at vg224 vs end of line?
What is the line length? Idle voltage and impedance? Volt meter?
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00805552e9.shtml
From: cisco-voip [mailto:[email protected]] On Behalf Of Louis
Koekemoer (ZA)
Sent: Tuesday, June 04, 2013 3:11 AM
To: [email protected]
Subject: [cisco-voip] Analogue phones speed dial buttons
Importance: High
Hi all,
I'm busy replacing a Nortel PABX with CUCM. Unfortunately half of the resort
campus is remaining on analogue and we configured 90 x VG224's to cater for
that. One of the building is a hotel which does not have the infrastructure
currently to accommodate IP Phones. On the Nortel analogue phones currently in
these rooms, they have 5 speed dial buttons. Once we move these phones to the
VG 224, these buttons don't function any more. When you press the button it
sounds like it is dialling, but I cannot see it on any debugs I'm running. We
cannot really figure out on the Nortel how these buttons are configured either.
Is there anyone that could maybe point me into some direction other than having
to replace these phones with IP phones?
Kind regards
Louis Koekemoer
Principle Systems Engineer - Converged Communications
Dimension Data Middle East & Africa
Tel: +27 (11) 575 6560
Fax: +27 (11) 576 6560
Mobile: +27 (71) 680 8790
[email protected]<mailto:[email protected]>
Planned Leave -
Planned Travel -
[cid:[email protected]]<http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx>
For more information about Dimension Data, please go to
www.dimensiondata.com<http://www.dimensiondata.com/>
P Before printing this email please think about the environment
This email and all contents are subject to the following disclaimer:
"http://www.dimensiondata.com/emaildisclaimer";<http://www.dimensiondata.com/emaildisclaimer>
itevomcid
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