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Today's Topics:
1. Re: ARC 5.1 - ARC Connect CT server restaring (Dana Tong)
2. Weird MTP issues (Kenneth Hayes)
3. Re: ARC 5.1 - ARC Connect CT server restaring (GR)
4. Cisco UCCX Desktop Agent Application - Disappears (Collopy, Alan)
5. Re: Cisco UCCX Desktop Agent Application - Disappears
(Angel Roberto Castaneda)
6. Re: ITL file missing CAPF entry (Ryan Ratliff (rratliff))
----------------------------------------------------------------------
Message: 1
Date: Mon, 12 Aug 2013 00:40:24 +0000
From: Dana Tong <[email protected]>
To: gr11 <[email protected]>, "[email protected]"
<[email protected]>
Subject: Re: [cisco-voip] ARC 5.1 - ARC Connect CT server restaring
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="iso-8859-1"
Hi there,
Arc will need to be able to see and control at least one CTI port to start and
stay active.
So I am assuming you have installed a new Arc server and imported the
production database?
You will have to ensure you have the CUCM configured with the CTI ports/ route
points, and assigned to the application user that is configured on your Arc
server in the Cisco TSP.
Excuse my poor description there, but check your TSP configuration, and check
the Arc devices against your CTI ports. You can use the phone.exe application
from julmar.com to assist in troubleshooting.
Cheers
D
________________________________
From: cisco-voip [[email protected]] on behalf of gr11
[[email protected]]
Sent: Saturday, 10 August 2013 4:06 PM
To: [email protected]
Subject: [cisco-voip] ARC 5.1 - ARC Connect CT server restaring
Hi All,
I had installed a trial version of ARC 5.1 premium to replicate an issue in
production. But the ARC Connect server keeps shutting down. It starts for few
seconds and operator is able to login and it then shuts down and restarts
following the same cycle again. The operator is kicked out again.
Any idea?
Thanks.
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Message: 2
Date: Sun, 11 Aug 2013 20:47:57 -0400
From: Kenneth Hayes <[email protected]>
To: [email protected]
Subject: [cisco-voip] Weird MTP issues
Message-ID:
<CAKBLUbCUDPb0E-Q6Y5iMUe7rSujVK6tXc=vemoppqp0z54j...@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
All,
Currently I'm running CUBE in my enviroment and we have a weird issue.
Here's my Call Flow first.
PSTN->CUBE->CUCMBE->AA
So when callers come in they will reach the Auto Attendant and have
the option to press 1 for dial-by-name, well when they select option 1
they get to the Directory Handler and speak the person they are trying
to reach, well when the call begins to transfer it rings the extension
for a slight second then it drops. Weird right, well on the SIP trunk
between CUCM and CUBE I checked MTP required and saved changes and
reset the trunk and attempt the call it works fine, the phone rings
normal, and no issues occur. So in my SIP profile that's associated
with the SIP trunk I checked the box to insert MTP if needed and
unchecked the MTP required on the SIP trunk and the call drops at a
slight second.
In the CUBE I've added a voice class sip profile to see if that
corrects it, and it has not. Can someone assist me with this issue?
------------------------------
Message: 3
Date: Mon, 12 Aug 2013 14:12:53 +1000
From: GR <[email protected]>
To: Dana Tong <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] ARC 5.1 - ARC Connect CT server restaring
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"
Thanks Dana for the pointers. I will check again but I think the CTI route
ports were not registered at that time.
Thank You.
On 12/08/2013, at 10:40 AM, Dana Tong <[email protected]> wrote:
> Hi there,
>
> Arc will need to be able to see and control at least one CTI port to start
> and stay active.
>
> So I am assuming you have installed a new Arc server and imported the
> production database?
> You will have to ensure you have the CUCM configured with the CTI ports/
> route points, and assigned to the application user that is configured on your
> Arc server in the Cisco TSP.
>
> Excuse my poor description there, but check your TSP configuration, and check
> the Arc devices against your CTI ports. You can use the phone.exe application
> from julmar.com to assist in troubleshooting.
>
>
> Cheers
> D
>
>
> From: cisco-voip [[email protected]] on behalf of gr11
> [[email protected]]
> Sent: Saturday, 10 August 2013 4:06 PM
> To: [email protected]
> Subject: [cisco-voip] ARC 5.1 - ARC Connect CT server restaring
>
> Hi All,
>
> I had installed a trial version of ARC 5.1 premium to replicate an issue in
> production. But the ARC Connect server keeps shutting down. It starts for few
> seconds and operator is able to login and it then shuts down and restarts
> following the same cycle again. The operator is kicked out again.
>
> Any idea?
>
> Thanks.
>
>
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------------------------------
Message: 4
Date: Mon, 12 Aug 2013 10:23:13 +0000
From: "Collopy, Alan" <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] Cisco UCCX Desktop Agent Application -
Disappears
Message-ID:
<29e1944242e46a4d8c001d56b830c932fe6d7...@ctcexchfaw.corp.cambridgetrust.com>
Content-Type: text/plain; charset="us-ascii"
Hello,
Strange issue occurring, wanted to know if anyone has seen this, or may
have a resolution. We recently upgrades from UCCX 7.01 to 7.02, in order to
prepare for an upgrade to 9.1.
When launching the Cisco Desktop Agent, it prompted for a new version,
and installed. When the agent logs in, she puts her user id, password and IPCC
extension. It goes to execute, and then disappears. Never launches.
This is an existing agent that has been working flawlessly for a year.
If I uninstall the desktop agent, clean out all registry entries, and I even
deleted her Windows profile, re-installed the Desktop Agent Application, it
does the same thing, disappears. This is happening on 2 out of 10 agents.
Any thoughts?
Thank you, Alan
________________________________
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Message: 5
Date: Mon, 12 Aug 2013 09:45:48 -0500
From: Angel Roberto Castaneda <[email protected]>
To: [email protected]
Subject: Re: [cisco-voip] Cisco UCCX Desktop Agent Application -
Disappears
Message-ID:
<CACf588bwtYL-oiS5rS72pRQ_Mu+vpyJtNny=lytdxtzc_0r...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Not sure if it's the same in UCCX 7.x, but I seem to recall there is a tool
you need to run server side, prior to installing the agent desktop client.
It's under Plugins> Desktop Agents > and it was called something like
"Desktop Client Configuration Tool".
*Angel Roberto Castaneda*
On Mon, Aug 12, 2013 at 5:23 AM, Collopy, Alan <
[email protected]> wrote:
> Hello,
>
> Strange issue occurring, wanted to know if anyone has seen this,
> or may have a resolution. We recently upgrades from UCCX 7.01 to 7.02, in
> order to prepare for an upgrade to 9.1.
> When launching the Cisco Desktop Agent, it prompted for a new
> version, and installed. When the agent logs in, she puts her user id,
> password and IPCC extension. It goes to execute, and then disappears.
> Never launches.
> This is an existing agent that has been working flawlessly for a
> year. If I uninstall the desktop agent, clean out all registry entries,
> and I even deleted her Windows profile, re-installed the Desktop Agent
> Application, it does the same thing, disappears. This is happening on 2
> out of 10 agents.
>
> Any thoughts?
>
> Thank you, Alan
>
>
> * ________________________________ *
>
> DISCLAIMER:
> ****** The information transmitted is intended only for the person or
> entity to which it is addressed and may contain confidential and/or
> privileged material. Any review, retransmission, dissemination or other use
> of, or taking of any action in reliance upon, this information by persons
> or entities other than the intended recipient is prohibited. If you
> received this in error, please contact the sender and delete the material
> from any computer. ******
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
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Message: 6
Date: Mon, 12 Aug 2013 15:47:10 +0000
From: "Ryan Ratliff (rratliff)" <[email protected]>
To: Erick Wellnitz <[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] ITL file missing CAPF entry
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="iso-8859-1"
CAPF-(characters) is fine, as long as the subject matches what's in the OS
Admin Cert Manager or System->Security->Certs in CCMAdmin.
-Ryan
On Aug 9, 2013, at 5:16 PM, Erick Wellnitz
<[email protected]<mailto:[email protected]>> wrote:
Version 9.1
Restarting the services added the CAPF entry but the invalid certificate error
remains. Should the CAPF entry show up as CAPF-(number) or should it be an
actual hostname?
On Fri, Aug 9, 2013 at 2:41 PM, Wes Sisk
<[email protected]<mailto:[email protected]>> wrote:
Seems like a common and yet intermittent issues in CUCM 8.0:
CSCta66968 After TVS cert is re-generated, ITL file does not contain CAPF
cert
(bug not visible in bug toolkit yet)
<quote>
I see that TVS finds the CAPF cert but it does not include it in the ITL File.
05:10:33.859 | debug updateITLFile - Checking for ITL Related role :4, Count -
1, Server - sec2-mars|*^*^*
05:10:33.859 |<--debug |*^*^*
</quote>
What version? Is CAPF certificate present, valid, and not expired?
Looks like it was related to regenerating CAPF vert. Done that recently?
restart TFTP, TVS, and capf services?
Regards,
Wes
On Aug 9, 2013, at 3:23 PM, Erick Wellnitz
<[email protected]<mailto:[email protected]>> wrote:
Strange issue.
My ITL files do not have the CAPF entry in them. How do I get the CAPF entry
in the ITL file and will it cause problems for existing phones?
Thanks!
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