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Today's Topics:
1. Re: SIP 500 Error on CUBE and CUCMBE (Jason Aarons (AM))
2. CAD Not ready reason codes (Michele Russo (AM))
3. Re: CAD Not ready reason codes (Michele Russo (AM))
4. Re: CAD Not ready reason codes (Ryan Burtch)
5. CAD Select Multiple Reason Codes (Haas, Neal)
----------------------------------------------------------------------
Message: 1
Date: Tue, 3 Sep 2013 11:29:17 -0400
From: "Jason Aarons (AM)" <[email protected]>
To: Kenneth Hayes <[email protected]>, Cisco VoIPoE List
<[email protected]>
Subject: Re: [cisco-voip] SIP 500 Error on CUBE and CUCMBE
Message-ID:
<4e38db0a1959b04c8c83edcf069b53ed0d3b7d2...@usispclexdb01.na.didata.local>
Content-Type: text/plain; charset="windows-1252"
See; m=audio 19426 RTP/AVP 18 101
The 18 equals G729, the 101 is related to DTMF.
You should see AVP 0 101 for G711.
Watch your debug ccsip messages for the codecs being sent in the SDP. It looks
like you have a mismatch, I wasn't clear the direction of the below SIP packet
(inbound vs outbound) but it's not showing G711 as you indicated is your codec.
Which would requires a Transcoder.
https://supportforums.cisco.com/docs/DOC-27105
From: cisco-voip [mailto:[email protected]] On Behalf Of
Kenneth Hayes
Sent: Sunday, September 01, 2013 10:57 AM
To: Cisco VoIPoE List
Subject: [cisco-voip] SIP 500 Error on CUBE and CUCMBE
I posted this on the Cisco forums but I wanted to reach out to you
guys here as well.
So Inbound calls works fine with no issues, however outbound I'm
getting a busy signal when I dial out to the PSTN, not your typical
CSS fast busy but busy like someone who does not have call waiting.
Here are the debugs below.
*Sep 1 15:33:16.855: //10/38360D000000/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 500 Internal Server Error
Via: SIP/2.0/UDP 192.168.1.8:5060;branch=z9hG4bK12d271b8c5e
From: "user - 1000"
<sip:[email protected]>;tag=645~82127680-9903-4752-ad60-3545686b7a7f-25789895
To: <sip:[email protected]>;tag=1DD304-1CA2
Date: Sun, 01 Sep 2013 15:33:16 GMT
Call-ID:
[email protected]<mailto:[email protected]>
CSeq: 101 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-12.x
Reason: Q.850;cause=44
Content-Length: 0
192.168.1.3= CUBE
192.168.1.8= CUCMBE
v=0
o=CiscoSystemsCCM-SIP 645 1 IN IP4 192.168.1.8
s=SIP Call
c=IN IP4 192.168.1.3
t=0 0
m=audio 19426 RTP/AVP 18 101
a=rtpmap:18 G729/8000
a=ptime:20
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
SIP trunk between CUCMBE and CUBE are MTP codec method is 711ulaw, in
my Regions my CUBE is set to g729r8, and phones are set to 711ulaw.
I'm not sure what's happening but it's very frustrating.
Anyone can be of assistance?
_______________________________________________
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[email protected]<mailto:[email protected]>
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Message: 2
Date: Tue, 3 Sep 2013 11:35:44 -0400
From: "Michele Russo (AM)" <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] CAD Not ready reason codes
Message-ID:
<cb65a4d1d2e17640ba229cb811020f370f68672...@usispclexdb01.na.didata.local>
Content-Type: text/plain; charset="windows-1252"
All,
Question, hopefully a simple one...we have UCCE v. 9.1 and the customer is
using CAD. They have set up Not-Ready reason codes but want to know how their
agents can see what code they are in in real time. In the Agent Real Time
Display report within CAD it will only show those states AFTER they change
them. Is there any way for the Agent to see what reason code they are in at
that moment?
Thanks!
Michele Russo
Consultant
Dimension Data NA
202-460-3965 (cell)
571-203-4007 (desk)
[email protected]<mailto:[email protected]>
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Message: 3
Date: Tue, 3 Sep 2013 11:45:16 -0400
From: "Michele Russo (AM)" <[email protected]>
To: Ryan Burtch <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] CAD Not ready reason codes
Message-ID:
<cb65a4d1d2e17640ba229cb811020f370f68672...@usispclexdb01.na.didata.local>
Content-Type: text/plain; charset="windows-1252"
Ok, thanks for confirming.
From: Ryan Burtch [mailto:[email protected]]
Sent: Tuesday, September 03, 2013 11:42 AM
To: Michele Russo (AM)
Cc: [email protected]
Subject: Re: [cisco-voip] CAD Not ready reason codes
Michele:
There is no way for the agent to see this in CAD. There is a custom report
that can be generated in CUIC, but it's unlikely that they agent would have
access to this platform. Cisco Finesse may provide this functionality, but I'm
not 100% on that.
Sincerely,
Ryan Burtch
On Tue, Sep 3, 2013 at 11:35 AM, Michele Russo (AM)
<[email protected]<mailto:[email protected]>> wrote:
All,
Question, hopefully a simple one...we have UCCE v. 9.1 and the customer is
using CAD. They have set up Not-Ready reason codes but want to know how their
agents can see what code they are in in real time. In the Agent Real Time
Display report within CAD it will only show those states AFTER they change
them. Is there any way for the Agent to see what reason code they are in at
that moment?
Thanks!
Michele Russo
Consultant
Dimension Data NA
202-460-3965<tel:202-460-3965> (cell)
571-203-4007<tel:571-203-4007> (desk)
[email protected]<mailto:[email protected]>
_______________________________________________
cisco-voip mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip
itevomcid
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Message: 4
Date: Tue, 3 Sep 2013 11:41:35 -0400
From: Ryan Burtch <[email protected]>
To: "Michele Russo (AM)" <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] CAD Not ready reason codes
Message-ID:
<cak+shf7a9xhpnuinp-gxueqkjccdte4sw_kofh-i3cg_qyl...@mail.gmail.com>
Content-Type: text/plain; charset="windows-1252"
Michele:
There is no way for the agent to see this in CAD. There is a custom report
that can be generated in CUIC, but it's unlikely that they agent would have
access to this platform. Cisco Finesse may provide this functionality, but
I'm not 100% on that.
Sincerely,
Ryan Burtch
On Tue, Sep 3, 2013 at 11:35 AM, Michele Russo (AM) <
[email protected]> wrote:
> ** **
>
> All,****
>
> ** **
>
> Question, hopefully a simple one?we have UCCE v. 9.1 and the customer is
> using CAD. They have set up Not-Ready reason codes but want to know how
> their agents can see what code they are in in real time. In the Agent Real
> Time Display report within CAD it will only show those states AFTER they
> change them. Is there any way for the Agent to see what reason code they
> are in at that moment?****
>
> ** **
>
> Thanks!****
>
> ** **
>
> Michele Russo****
>
> Consultant****
>
> Dimension Data NA****
>
> 202-460-3965 (cell)****
>
> 571-203-4007 (desk)****
>
> [email protected]****
>
> ** **
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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------------------------------
Message: 5
Date: Tue, 3 Sep 2013 15:48:56 +0000
From: "Haas, Neal" <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] CAD Select Multiple Reason Codes
Message-ID:
<3bfada3c46e5a4428c76dc87fcf5fade4a658...@cofmail03.intra.co.fresno.ca.us>
Content-Type: text/plain; charset="us-ascii"
We upgraded from 8.X to 9.0.2. On 8 we could select multiple Reason Codes but
since the upgrade, we cannot select multiple Reason Codes. Does anyone know of
a way to turn multiple selections back on?
Thank you
Neal Haas
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