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Today's Topics:
1. CER not seeing CUCM (Erick Wellnitz)
2. MWI on (Sandy Lee)
3. Re: MWI on (Lelio Fulgenzi)
4. Re: MWI on (Anthony Holloway)
5. Re: MWI on (Chris Ward (chrward))
6. Re: MWI on (Anthony Holloway)
7. Re: MWI on (Sandy Lee)
8. Re: MWI on (ROZA, Ariel)
9. Re: MWI on (Anthony Holloway)
10. Re: MWI on (Sandy Lee)
11. Re: MWI on (Anthony Holloway)
12. Re: CER not seeing CUCM (Carlo)
13. Re: CER not seeing CUCM (Joe Martini)
14. Re: ICM Ad-Hoc Closure w/o Administrator Intervention
(Ryan Burtch)
15. SX20 Telepresence software upgrade (James Dust)
16. Re: SX20 Telepresence software upgrade (Chris Ward (chrward))
----------------------------------------------------------------------
Message: 1
Date: Tue, 10 Sep 2013 13:31:08 -0500
From: Erick Wellnitz <[email protected]>
To: cisco-voip <[email protected]>
Subject: [cisco-voip] CER not seeing CUCM
Message-ID:
<CAK0wOsBbeBGyLySxET8Ms9946Ywa__z6JoA6Y4NowPVt4LS=y...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
I had this issue before and I can't find my notes on it.
In CER when I click on Cisco Unified Communications Managers
List<https://10.2.146.60:8443/ceradmin/servlet/CERAdminServlet#> I
see no results. I thought I followed the install and config document
exactly.
Any help is much appreciated!
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Message: 2
Date: Tue, 10 Sep 2013 15:30:02 -0400
From: Sandy Lee <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] MWI on
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="us-ascii"
Hi everyone,
I have a user which doesn't have a voicemail, the extension does not exist on
Unity Connection, and the voice mail profile is set to "No voicemail" in UCM,
but the MWI is on. We checked in Alternate extensions, but no one seems to use
that extension.
Can someone help me with CUDLI or anything else, I think I might be able to
look into maybe some notifications that another user might have put in the
wrong extension, but I really don't know which table to look into.
Thanks for your help.
Sandy.
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Message: 3
Date: Tue, 10 Sep 2013 15:44:37 -0400 (EDT)
From: Lelio Fulgenzi <[email protected]>
To: Sandy Lee <[email protected]>
Cc: [email protected]
Subject: Re: [cisco-voip] MWI on
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="utf-8"
I'd use the "User Data Dump" tool, check everything, then search for the
extension in the output.
Actually, before that, if you haven't already tried this, I'd dial the MWI off
extension, and see if the MWI comes back on after your MWI refresh operation.
---
Lelio Fulgenzi, B.A.
Senior Analyst, Data Centre and Communications Facilities
Computing and Communications Services (CCS)
University of Guelph
519?824?4120 Ext 56354
[email protected]
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1
----- Original Message -----
From: "Sandy Lee" <[email protected]>
To: [email protected]
Sent: Tuesday, September 10, 2013 3:30:02 PM
Subject: [cisco-voip] MWI on
Hi everyone,
I have a user which doesn?t have a voicemail, the extension does not exist on
Unity Connection, and the voice mail profile is set to ?No voicemail? in UCM,
but the MWI is on. We checked in Alternate extensions, but no one seems to use
that extension.
Can someone help me with CUDLI or anything else, I think I might be able to
look into maybe some notifications that another user might have put in the
wrong extension, but I really don?t know which table to look into.
Thanks for your help.
Sandy.
_______________________________________________
cisco-voip mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/cisco-voip
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Message: 4
Date: Tue, 10 Sep 2013 14:50:06 -0500
From: Anthony Holloway <[email protected]>
To: Sandy Lee <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] MWI on
Message-ID:
<cacrcjojdrh5ybnv0l5b9bbupetb1cqdzdme9tfoyu6x+kwx...@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
Hi Sandy,
Alternate extensions are not used for MWI. There's a special section for
MWI extensions. By default the MWI extension is inherited from the primary
extension, but you can over ride it, or create new ones.
Did you see that you can perform a search in CUDLI?
*Searching for Data*
> Selecting the File | ?Find value in current DB tables? option allows you
> to enter any string and it will search every column on every row in every
> table in the currently loaded database for either a full or partial string
> match based on what you enter. As matches are found that table and row are
> loaded for you to view and you can select to continue searching from that
> point or stopping.
>
Source:
http://ciscounitytools.com/Applications/CxN/CUDLI/Help/CUDLI.htm#_Toc346289230
You should be able to just perform a search for your interesting phone
number, and withing a few minutes (hopefully seconds), you should see all
matches.
On Tue, Sep 10, 2013 at 2:30 PM, Sandy Lee <[email protected]> wrote:
> Hi everyone,****
>
> ** **
>
> I have a user which doesn?t have a voicemail, the extension does not exist
> on Unity Connection, and the voice mail profile is set to ?No voicemail? in
> UCM, but the MWI is on. We checked in Alternate extensions, but no one
> seems to use that extension. ****
>
> ** **
>
> Can someone help me with CUDLI or anything else, I think I might be able
> to look into maybe some notifications that another user might have put in
> the wrong extension, but I really don?t know which table to look into.****
>
> ** **
>
> Thanks for your help.****
>
> ** **
>
> Sandy.****
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Message: 5
Date: Tue, 10 Sep 2013 19:56:22 +0000
From: "Chris Ward (chrward)" <[email protected]>
To: Sandy Lee <[email protected]>, "[email protected]"
<[email protected]>
Subject: Re: [cisco-voip] MWI on
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="us-ascii"
It's possible that the user accidentally dialed the MWI on number (if you are
using them). They have to be dial-able from the phone for MWI to work. You
could just dial the MWI Off extension to turn it off.
+Chris
TME - Unity Connection and MediaSense
From: cisco-voip [mailto:[email protected]] On Behalf Of Sandy
Lee
Sent: Tuesday, September 10, 2013 3:30 PM
To: [email protected]
Subject: [cisco-voip] MWI on
Hi everyone,
I have a user which doesn't have a voicemail, the extension does not exist on
Unity Connection, and the voice mail profile is set to "No voicemail" in UCM,
but the MWI is on. We checked in Alternate extensions, but no one seems to use
that extension.
Can someone help me with CUDLI or anything else, I think I might be able to
look into maybe some notifications that another user might have put in the
wrong extension, but I really don't know which table to look into.
Thanks for your help.
Sandy.
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Message: 6
Date: Tue, 10 Sep 2013 15:02:42 -0500
From: Anthony Holloway <[email protected]>
To: Sandy Lee <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] MWI on
Message-ID:
<CACRCJOiasfe=XnLtOvQXWF6K-v-ThqCL38XTDYF8B=uy3q0...@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
I was just watching the training video for CUDLI and at 9:30 in the video
the man himself starts talking about searching with CUDLI and explicitly
says not to do it on a production environment.
Video:http://ciscounitytools.com/TOI/CUDLI/CUDLI3.html
On Tue, Sep 10, 2013 at 2:50 PM, Anthony Holloway <
[email protected]> wrote:
> Hi Sandy,
>
> Alternate extensions are not used for MWI. There's a special section for
> MWI extensions. By default the MWI extension is inherited from the primary
> extension, but you can over ride it, or create new ones.
>
> Did you see that you can perform a search in CUDLI?
>
> *Searching for Data*
>> Selecting the File | ?Find value in current DB tables? option allows you
>> to enter any string and it will search every column on every row in every
>> table in the currently loaded database for either a full or partial string
>> match based on what you enter. As matches are found that table and row are
>> loaded for you to view and you can select to continue searching from that
>> point or stopping.
>>
> Source:
> http://ciscounitytools.com/Applications/CxN/CUDLI/Help/CUDLI.htm#_Toc346289230
>
> You should be able to just perform a search for your interesting phone
> number, and withing a few minutes (hopefully seconds), you should see all
> matches.
>
>
> On Tue, Sep 10, 2013 at 2:30 PM, Sandy Lee <[email protected]>wrote:
>
>> Hi everyone,****
>>
>> ** **
>>
>> I have a user which doesn?t have a voicemail, the extension does not
>> exist on Unity Connection, and the voice mail profile is set to ?No
>> voicemail? in UCM, but the MWI is on. We checked in Alternate extensions,
>> but no one seems to use that extension. ****
>>
>> ** **
>>
>> Can someone help me with CUDLI or anything else, I think I might be able
>> to look into maybe some notifications that another user might have put in
>> the wrong extension, but I really don?t know which table to look into.***
>> *
>>
>> ** **
>>
>> Thanks for your help.****
>>
>> ** **
>>
>> Sandy.****
>>
>> _______________________________________________
>> cisco-voip mailing list
>> [email protected]
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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Message: 7
Date: Tue, 10 Sep 2013 16:12:09 -0400
From: Sandy Lee <[email protected]>
To: Anthony Holloway <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] MWI on
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="utf-8"
Oups, too late! I ran the search, It gave me 3 matches and went through their
config and no one sends anything to my troubled extension.
The MWI?s aren?t reachable by the phones, we had to change the CSS of the phone
to turn it off.
Will try with User data dump.
Thanks.
From: [email protected] [mailto:[email protected]] On Behalf Of Anthony
Holloway
Sent: 10 septembre 2013 16:03
To: Sandy Lee
Cc: [email protected]
Subject: Re: [cisco-voip] MWI on
I was just watching the training video for CUDLI and at 9:30 in the video the
man himself starts talking about searching with CUDLI and explicitly says not
to do it on a production environment.
Video:http://ciscounitytools.com/TOI/CUDLI/CUDLI3.html
On Tue, Sep 10, 2013 at 2:50 PM, Anthony Holloway
<[email protected]<mailto:[email protected]>> wrote:
Hi Sandy,
Alternate extensions are not used for MWI. There's a special section for MWI
extensions. By default the MWI extension is inherited from the primary
extension, but you can over ride it, or create new ones.
Did you see that you can perform a search in CUDLI?
Searching for Data
Selecting the File | ?Find value in current DB tables? option allows you to
enter any string and it will search every column on every row in every table in
the currently loaded database for either a full or partial string match based
on what you enter. As matches are found that table and row are loaded for you
to view and you can select to continue searching from that point or stopping.
Source:
http://ciscounitytools.com/Applications/CxN/CUDLI/Help/CUDLI.htm#_Toc346289230
You should be able to just perform a search for your interesting phone number,
and withing a few minutes (hopefully seconds), you should see all matches.
On Tue, Sep 10, 2013 at 2:30 PM, Sandy Lee
<[email protected]<mailto:[email protected]>> wrote:
Hi everyone,
I have a user which doesn?t have a voicemail, the extension does not exist on
Unity Connection, and the voice mail profile is set to ?No voicemail? in UCM,
but the MWI is on. We checked in Alternate extensions, but no one seems to use
that extension.
Can someone help me with CUDLI or anything else, I think I might be able to
look into maybe some notifications that another user might have put in the
wrong extension, but I really don?t know which table to look into.
Thanks for your help.
Sandy.
_______________________________________________
cisco-voip mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip
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Message: 8
Date: Tue, 10 Sep 2013 19:51:50 +0000
From: "ROZA, Ariel" <[email protected]>
To: Sandy Lee <[email protected]>, "[email protected]"
<[email protected]>
Subject: Re: [cisco-voip] MWI on
Message-ID: <ADA96573E777E542A8C51E329C001EE714DA8DA3@sar-dc-exc01>
Content-Type: text/plain; charset="iso-8859-1"
Sandy,
Maybe someone is pulling a prank on that user?
Are your MWI ON and OFF numbers reachable through that phone?s CSS (or any
other phones)?
Ariel.
From: cisco-voip [mailto:[email protected]] On Behalf Of Sandy
Lee
Sent: martes, 10 de septiembre de 2013 04:30 p.m.
To: [email protected]
Subject: [cisco-voip] MWI on
Hi everyone,
I have a user which doesn't have a voicemail, the extension does not exist on
Unity Connection, and the voice mail profile is set to "No voicemail" in UCM,
but the MWI is on. We checked in Alternate extensions, but no one seems to use
that extension.
Can someone help me with CUDLI or anything else, I think I might be able to
look into maybe some notifications that another user might have put in the
wrong extension, but I really don't know which table to look into.
Thanks for your help.
Sandy.
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Message: 9
Date: Tue, 10 Sep 2013 15:23:12 -0500
From: Anthony Holloway <[email protected]>
To: Sandy Lee <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] MWI on
Message-ID:
<cacrcjogomreuilu2ds9dxjxmntrwo3kzwoa69-d3qyniyu6...@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
I don't understand. You said it returned three match results, however, you
couldn't find the number in the results?
PS That video I linked is great. "Boom!" and "Cry me a river" are my two
favorite quotes from Jeff. =)
On Tue, Sep 10, 2013 at 3:12 PM, Sandy Lee <[email protected]> wrote:
> Oups, too late! I ran the search, It gave me 3 matches and went through
> their config and no one sends anything to my troubled extension.****
>
> ** **
>
> The MWI?s aren?t reachable by the phones, we had to change the CSS of the
> phone to turn it off. ****
>
> ** **
>
> Will try with User data dump.****
>
> ** **
>
> Thanks.****
>
> ** **
>
> ** **
>
> *From:* [email protected] [mailto:[email protected]] *On Behalf Of
> *Anthony
> Holloway
> *Sent:* 10 septembre 2013 16:03
> *To:* Sandy Lee
> *Cc:* [email protected]
> *Subject:* Re: [cisco-voip] MWI on****
>
> ** **
>
> I was just watching the training video for CUDLI and at 9:30 in the video
> the man himself starts talking about searching with CUDLI and explicitly
> says not to do it on a production environment.****
>
> Video:http://ciscounitytools.com/TOI/CUDLI/CUDLI3.html****
>
> ** **
>
> On Tue, Sep 10, 2013 at 2:50 PM, Anthony Holloway <
> [email protected]> wrote:****
>
> Hi Sandy,****
>
> Alternate extensions are not used for MWI. There's a special section for
> MWI extensions. By default the MWI extension is inherited from the primary
> extension, but you can over ride it, or create new ones.****
>
>
> Did you see that you can perform a search in CUDLI?****
>
> *Searching for Data*
> Selecting the File | ?Find value in current DB tables? option allows you
> to enter any string and it will search every column on every row in every
> table in the currently loaded database for either a full or partial string
> match based on what you enter. As matches are found that table and row are
> loaded for you to view and you can select to continue searching from that
> point or stopping.****
>
> Source:
> http://ciscounitytools.com/Applications/CxN/CUDLI/Help/CUDLI.htm#_Toc346289230
> ****
>
> You should be able to just perform a search for your interesting phone
> number, and withing a few minutes (hopefully seconds), you should see all
> matches.****
>
> ** **
>
> On Tue, Sep 10, 2013 at 2:30 PM, Sandy Lee <[email protected]>
> wrote:****
>
> Hi everyone,****
>
> ****
>
> I have a user which doesn?t have a voicemail, the extension does not exist
> on Unity Connection, and the voice mail profile is set to ?No voicemail? in
> UCM, but the MWI is on. We checked in Alternate extensions, but no one
> seems to use that extension. ****
>
> ****
>
> Can someone help me with CUDLI or anything else, I think I might be able
> to look into maybe some notifications that another user might have put in
> the wrong extension, but I really don?t know which table to look into.****
>
> ****
>
> Thanks for your help.****
>
> ****
>
> Sandy.****
>
> ** **
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip****
>
> ** **
>
> ** **
>
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Message: 10
Date: Tue, 10 Sep 2013 17:17:38 -0400
From: Sandy Lee <[email protected]>
To: Anthony Holloway <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] MWI on
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="utf-8"
I found the numbers in the results, but didn?t found anything in their config
on Unity connection. Say it gave me ext 2000, 3000 and 4000. When I looked into
those 3 users, I didn?t see any alternate extensions or anything relating to
the extension who?s having the issue.
From: [email protected] [mailto:[email protected]] On Behalf Of Anthony
Holloway
Sent: 10 septembre 2013 16:23
To: Sandy Lee
Cc: [email protected]
Subject: Re: [cisco-voip] MWI on
I don't understand. You said it returned three match results, however, you
couldn't find the number in the results?
PS That video I linked is great. "Boom!" and "Cry me a river" are my two
favorite quotes from Jeff. =)
On Tue, Sep 10, 2013 at 3:12 PM, Sandy Lee
<[email protected]<mailto:[email protected]>> wrote:
Oups, too late! I ran the search, It gave me 3 matches and went through their
config and no one sends anything to my troubled extension.
The MWI?s aren?t reachable by the phones, we had to change the CSS of the phone
to turn it off.
Will try with User data dump.
Thanks.
From: [email protected]<mailto:[email protected]>
[mailto:[email protected]<mailto:[email protected]>] On Behalf Of Anthony
Holloway
Sent: 10 septembre 2013 16:03
To: Sandy Lee
Cc: [email protected]<mailto:[email protected]>
Subject: Re: [cisco-voip] MWI on
I was just watching the training video for CUDLI and at 9:30 in the video the
man himself starts talking about searching with CUDLI and explicitly says not
to do it on a production environment.
Video:http://ciscounitytools.com/TOI/CUDLI/CUDLI3.html
On Tue, Sep 10, 2013 at 2:50 PM, Anthony Holloway
<[email protected]<mailto:[email protected]>> wrote:
Hi Sandy,
Alternate extensions are not used for MWI. There's a special section for MWI
extensions. By default the MWI extension is inherited from the primary
extension, but you can over ride it, or create new ones.
Did you see that you can perform a search in CUDLI?
Searching for Data
Selecting the File | ?Find value in current DB tables? option allows you to
enter any string and it will search every column on every row in every table in
the currently loaded database for either a full or partial string match based
on what you enter. As matches are found that table and row are loaded for you
to view and you can select to continue searching from that point or stopping.
Source:
http://ciscounitytools.com/Applications/CxN/CUDLI/Help/CUDLI.htm#_Toc346289230
You should be able to just perform a search for your interesting phone number,
and withing a few minutes (hopefully seconds), you should see all matches.
On Tue, Sep 10, 2013 at 2:30 PM, Sandy Lee
<[email protected]<mailto:[email protected]>> wrote:
Hi everyone,
I have a user which doesn?t have a voicemail, the extension does not exist on
Unity Connection, and the voice mail profile is set to ?No voicemail? in UCM,
but the MWI is on. We checked in Alternate extensions, but no one seems to use
that extension.
Can someone help me with CUDLI or anything else, I think I might be able to
look into maybe some notifications that another user might have put in the
wrong extension, but I really don?t know which table to look into.
Thanks for your help.
Sandy.
_______________________________________________
cisco-voip mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip
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Message: 11
Date: Tue, 10 Sep 2013 16:03:12 -0500
From: Anthony Holloway <[email protected]>
To: Sandy Lee <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] MWI on
Message-ID:
<CACRCJOiFNzXssdmb96Qai+M=+7US39NuXx39pCZW9Jo=mek...@mail.gmail.com>
Content-Type: text/plain; charset="utf-8"
I just ran this in my lab. The SQL query is as follows:
select vw_subscriber.Alias, vw_notificationmwi.mwiextension from
vw_subscriber left join vw_notificationmwi on vw_subscriber.ObjectId =
vw_notificationmwi.SubscriberObjectId where vw_notificationmwi.mwiextension
= '+16125551212'
or if you want a partial search and match:
select vw_subscriber.Alias, vw_notificationmwi.mwiextension from
vw_subscriber left join vw_notificationmwi on vw_subscriber.ObjectId =
vw_notificationmwi.SubscriberObjectId where vw_notificationmwi.mwiextension
like '%5551212%'
The results will be a two column table containing the subscriber alias and
the matched MWI extension.
On Tue, Sep 10, 2013 at 3:12 PM, Sandy Lee <[email protected]> wrote:
> Oups, too late! I ran the search, It gave me 3 matches and went through
> their config and no one sends anything to my troubled extension.****
>
> ** **
>
> The MWI?s aren?t reachable by the phones, we had to change the CSS of the
> phone to turn it off. ****
>
> ** **
>
> Will try with User data dump.****
>
> ** **
>
> Thanks.****
>
> ** **
>
> ** **
>
> *From:* [email protected] [mailto:[email protected]] *On Behalf Of
> *Anthony
> Holloway
> *Sent:* 10 septembre 2013 16:03
> *To:* Sandy Lee
> *Cc:* [email protected]
> *Subject:* Re: [cisco-voip] MWI on****
>
> ** **
>
> I was just watching the training video for CUDLI and at 9:30 in the video
> the man himself starts talking about searching with CUDLI and explicitly
> says not to do it on a production environment.****
>
> Video:http://ciscounitytools.com/TOI/CUDLI/CUDLI3.html****
>
> ** **
>
> On Tue, Sep 10, 2013 at 2:50 PM, Anthony Holloway <
> [email protected]> wrote:****
>
> Hi Sandy,****
>
> Alternate extensions are not used for MWI. There's a special section for
> MWI extensions. By default the MWI extension is inherited from the primary
> extension, but you can over ride it, or create new ones.****
>
>
> Did you see that you can perform a search in CUDLI?****
>
> *Searching for Data*
> Selecting the File | ?Find value in current DB tables? option allows you
> to enter any string and it will search every column on every row in every
> table in the currently loaded database for either a full or partial string
> match based on what you enter. As matches are found that table and row are
> loaded for you to view and you can select to continue searching from that
> point or stopping.****
>
> Source:
> http://ciscounitytools.com/Applications/CxN/CUDLI/Help/CUDLI.htm#_Toc346289230
> ****
>
> You should be able to just perform a search for your interesting phone
> number, and withing a few minutes (hopefully seconds), you should see all
> matches.****
>
> ** **
>
> On Tue, Sep 10, 2013 at 2:30 PM, Sandy Lee <[email protected]>
> wrote:****
>
> Hi everyone,****
>
> ****
>
> I have a user which doesn?t have a voicemail, the extension does not exist
> on Unity Connection, and the voice mail profile is set to ?No voicemail? in
> UCM, but the MWI is on. We checked in Alternate extensions, but no one
> seems to use that extension. ****
>
> ****
>
> Can someone help me with CUDLI or anything else, I think I might be able
> to look into maybe some notifications that another user might have put in
> the wrong extension, but I really don?t know which table to look into.****
>
> ****
>
> Thanks for your help.****
>
> ****
>
> Sandy.****
>
> ** **
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip****
>
> ** **
>
> ** **
>
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Message: 12
Date: Tue, 10 Sep 2013 14:56:36 -0700
From: Carlo <[email protected]>
To: Erick Wellnitz <[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] CER not seeing CUCM
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"
What version of cer and cucm
Sent from my iPhone
On Sep 10, 2013, at 11:31 AM, Erick Wellnitz <[email protected]> wrote:
> I had this issue before and I can't find my notes on it.
>
> In CER when I click on Cisco Unified Communications Managers List I see no
> results. I thought I followed the install and config document exactly.
>
> Any help is much appreciated!
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
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Message: 13
Date: Tue, 10 Sep 2013 20:24:21 -0400
From: Joe Martini <[email protected]>
To: Carlo <[email protected]>
Cc: cisco-voip <[email protected]>
Subject: Re: [cisco-voip] CER not seeing CUCM
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"
Check that the CUCM you have pointed to in CER under Phone Tracking > Cisco
Unified Communications Manager has the Cisco CallManager (CCM) service running.
If you are pointed towards a publisher and CCM is not running point to a
server that is running CCM. Additionally double check that the SNMP community
string is configured on each CUCM server from the serviceability page since
this setting is NOT replicated or automatically applied to all servers. Lastly
make sure that the Cisco CallManager SNMP Service and SNMP Master Agent are
running on CUCM.
Joe
On Sep 10, 2013, at 5:56 PM, Carlo <[email protected]> wrote:
What version of cer and cucm
Sent from my iPhone
On Sep 10, 2013, at 11:31 AM, Erick Wellnitz <[email protected]> wrote:
> I had this issue before and I can't find my notes on it.
>
> In CER when I click on Cisco Unified Communications Managers List I see no
> results. I thought I followed the install and config document exactly.
>
> Any help is much appreciated!
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
[email protected]
https://puck.nether.net/mailman/listinfo/cisco-voip
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Message: 14
Date: Wed, 11 Sep 2013 08:51:33 -0400
From: Ryan Burtch <[email protected]>
To: Mike King <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] ICM Ad-Hoc Closure w/o Administrator
Intervention
Message-ID:
<cak+shf49_shqbj-fzmnbejjkwheuc_qrbhrehiqyhaart5m...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
I figured it out. You have to create a CVP App that utilizes the global
variable from ICM as VXML Session Data. Once the Session Data is in CVP, I
set a decision that directs the caller to one of two menus, based on the
current status of the call center (Closed or Open). CVP then plays a
message to the caller, "The call center is currently closed. Please press 1
to open the call center". The caller presses 1 and then hits the CVP Sub
Dialogue Return element. In the CVP Sub Dialogue Return element, I have
configured the 'Caller Input' with a custom '*variable': *CloseCallCtr.
When the call gets back to ICM, it comes out of the 'True' leg on the
'ToExt.VRU' Node and hits an IF Node. The IF Node is configured with the
following: Call.user.microapp.caller_input=="CloseCallCtr".
Let me know if anyone needs help with this. Big thanks to Janine Graves
who helped me with this.
Sincerely,
Ryan Burtch
On Tue, Sep 10, 2013 at 10:39 AM, Mike King <[email protected]> wrote:
> It's not by any means the best solution, but I have in the past
> front-ended an old IVR with a voicemail menu.
>
> The menu does some basic Time of Day stuff (Closed message after hours,
> closes for lunch).
>
> Depending on your voicemail system, you should be able to do some kind of
> telephone based "Prompt maintenance". I've used this to rig up a "ad-hoc
> close" document in the past.
>
>
> On Mon, Sep 9, 2013 at 3:53 PM, Ryan Burtch <[email protected]> wrote:
>
>> Matthew:
>>
>> Do you know how I could set this up with CVP? I'm a bit lost.
>>
>>
>>
>>
>> Sincerely,
>>
>> Ryan Burtch
>>
>>
>> On Wed, Sep 4, 2013 at 4:55 PM, Matthew Saskin <[email protected]> wrote:
>>
>>> Correct, an IVR of some sort (IPIVR or CVP) would be required to
>>> interact with external files, nothing native in ICM to handle this. That
>>> said, even providing the caller with a menu to change a persistent variable
>>> will require the use of an IVR of some sort, can't do this natively in ICM
>>> either...
>>>
>>> -matthew
>>>
>>> Matthew Saskin
>>> [email protected]
>>> 203-253-9571
>>>
>>>
>>> On Wed, Sep 4, 2013 at 10:27 AM, Erik Goppel <[email protected]> wrote:
>>>
>>>> Use a persistent user variable like cc_open and set it to true or false
>>>> by using a menu in your callin script. Then modify your cc routing script
>>>> to check this variable for true or false (if node, example if cc_open==
>>>> "true", route like normal under your success connector, under the x fail
>>>> connector, route to your closed message)
>>>>
>>>> Good luck,
>>>>
>>>> Using an xml file within icm is not possible afaik , maybe icw cvp, i
>>>> think brian is mistaken with uccx.
>>>> Brian, if you do know a method to use an xml file in icm for reference,
>>>> without having to use ipivr or cvp, please share.
>>>>
>>>> Thanks,
>>>>
>>>> Erik
>>>> Op 4 sep. 2013 15:42 schreef "Brian Meade (brmeade)" <
>>>> [email protected]> het volgende:
>>>>
>>>>> You could just have it update an XML file that your other scripts
>>>>> referenced to check if the contact center is closed or not.****
>>>>>
>>>>> ** **
>>>>>
>>>>> Brian Meade****
>>>>>
>>>>> ** **
>>>>>
>>>>> *From:* cisco-voip [mailto:[email protected]] *On
>>>>> Behalf Of *Ryan Burtch
>>>>> *Sent:* Wednesday, September 04, 2013 12:32 AM
>>>>> *To:* [email protected]
>>>>> *Subject:* [cisco-voip] ICM Ad-Hoc Closure w/o Administrator
>>>>> Intervention****
>>>>>
>>>>> ** **
>>>>>
>>>>> All:****
>>>>>
>>>>> ** **
>>>>>
>>>>> I'm looking for a way to have a customer be able to call into an ICM
>>>>> script>enter in an access code> and be able to 'Ad-Hoc Close' a contact
>>>>> center.****
>>>>>
>>>>> ** **
>>>>>
>>>>> Does anyone know how to do this?
>>>>> ****
>>>>>
>>>>> ** **
>>>>>
>>>>> ** **
>>>>>
>>>>> ** **
>>>>>
>>>>> Sincerely,****
>>>>>
>>>>> ** **
>>>>>
>>>>> Ryan Burtch****
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> [email protected]
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>>
>>>> _______________________________________________
>>>> cisco-voip mailing list
>>>> [email protected]
>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>
>>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> [email protected]
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>> _______________________________________________
>> cisco-voip mailing list
>> [email protected]
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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Message: 15
Date: Wed, 11 Sep 2013 15:05:49 +0000
From: James Dust <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] SX20 Telepresence software upgrade
Message-ID:
<b5861604ffbff545ba7bdd7763e6c3fc543c4...@csexmbox04.charles-stanley.co.uk>
Content-Type: text/plain; charset="us-ascii"
Afternoon all,
I am trying to upgrade some SX20 devices on our 8.6.2 cucm cluster from version
TC5.1.5 to TC6.1.1 but am encountering difficulties. I have installed the new
software on all cucm nodes and hard reset/factory reset the SX20's to try and
get them to upgrade but they don't pick up the new default software image.
Has anyone else encountered this problem? And if so what do you need to do?
On a side note I realise you need to update the release key for the device when
you upgrade and have this covered.
Kind regards
James
Consider the environment - Think before you print
The contents of this email are confidential to the intended recipient and may
not be disclosed. Although it is believed that this email and any attachments
are virus free, it is the responsibility of the recipient to confirm this.
You are advised that urgent, time-sensitive communications should not be sent
by email. We hereby give you notice that a delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s).
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applicable), can be found at this URL
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Message: 16
Date: Wed, 11 Sep 2013 15:53:57 +0000
From: "Chris Ward (chrward)" <[email protected]>
To: James Dust <[email protected]>,
"[email protected]" <[email protected]>
Subject: Re: [cisco-voip] SX20 Telepresence software upgrade
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="us-ascii"
Hi James,
Have you started TFTP on the TFTP server? That would be required after a cop
file install or manual file upload to the TFTP directory.
Also, check the device defaults for the SX20 and see if there is a version
specified, if not, specify one. A COP file installation should have done this
for you, but a manual upload would not. Also, make sure that a firmware load is
NOT defined on the device's page itself (ccmadmin) as this will override the
device default page.
That is my normal list of things to check/do for phones that aren't upgrading
as expected.
+Chris
TME - Unity Connection and MediaSense
From: cisco-voip [mailto:[email protected]] On Behalf Of James
Dust
Sent: Wednesday, September 11, 2013 11:06 AM
To: [email protected]
Subject: [cisco-voip] SX20 Telepresence software upgrade
Afternoon all,
I am trying to upgrade some SX20 devices on our 8.6.2 cucm cluster from version
TC5.1.5 to TC6.1.1 but am encountering difficulties. I have installed the new
software on all cucm nodes and hard reset/factory reset the SX20's to try and
get them to upgrade but they don't pick up the new default software image.
Has anyone else encountered this problem? And if so what do you need to do?
On a side note I realise you need to update the release key for the device when
you upgrade and have this covered.
Kind regards
James
Consider the environment - Think before you print
The contents of this email are confidential to the intended recipient and may
not be disclosed. Although it is believed that this email and any attachments
are virus free, it is the responsibility of the recipient to confirm this.
You are advised that urgent, time-sensitive communications should not be sent
by email. We hereby give you notice that a delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s).
Details of Charles Stanley group companies and their regulators (where
applicable), can be found at this URL
http://www.charles-stanley.co.uk/contact-us/disclosure/
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Subject: Digest Footer
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------------------------------
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