Is it an option to use LDAP integration? There are certain cups features that won't work with out it. In a lab environment, you can always use OpenLDAP or something like that.
Sent from my iPad > On Mar 15, 2014, at 9:11 PM, Jeffrey Girard <jeffrey.gir...@girardinc.com> > wrote: > > Jason – > I appreciate your response. > > As to your first question, yes, I have setup CCMCIP. > > From my original posting > > Application -> Legacy Clients -> CCMCIP Profile. I > created a new profile, set the Primary and Secondary CCMCIP Host to be the IP > Address of the CUCM Publisher. For Server Certification Verfication, I > selected Any Certificate from the drop down. I assigned this profile to all > 4 of my users. > > When I mouse over a contact, or right click and select View > Profile, there is no indication of an IM address at all. If I select Edit > Contact, I do not have the ability to enter an address into the Instant > Messaging Address window. For all of my users, I have had to manually create > the contacts as I am not using LDAP integration. > > This is why Im not able to initiate a chat – but the question is – > why am I not able to manually enter the IM address like I can the DN? > > Im also not using an AD domain, so under CUPS -> System -> Cluster > Topology, I have entered DOMAIN.NET.SET (which I retrieved from CUCM > enterprise parameters). > > Im beginning to wonder if CUPS is so dependent upon DNS and LDAP > that not having them available is causing my failures. > > As for the log files, yes, I have looked into the files in CUPC8 -> > Local Settings and CUPC8 -> App Data. Under Client Services Framework -> > Local Settings -> Logs, I have searched for “error” and it only matches > against entries for video. > > I have not attempted any Wireshark captures yet. > > ------------------------------------------------------------------------------------ > Dr. Jeffrey T. Girard (Jeff), PhD > Colonel, United States Army (Retired) > Senior Network Engineer / VoIP Engineer - WireMeHappy.com > reply to: jeffrey.gir...@wiremehappy.com > (607)835-0406 (home office) > (845)764-1661 (mobile) > (607)835-0458 (fax) > > From: Jason Aarons (AM) [mailto:jason.aar...@dimensiondata.com] > Sent: Saturday, March 15, 2014 7:40 PM > To: Jeffrey Girard; firstname.lastname@example.org > Subject: RE: [cisco-voip] CUPC - Unable to go into deskphone control mode and > unable to chat > > In IM&P do you have a CCMCIP setup? > > When you put a mouse over a contact or select the Contact Details what is the > IM address? It should match your Presence Domain. > > Check the log files/Wireshark. > > From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of > Jeffrey Girard > Sent: Friday, March 14, 2014 6:12 PM > To: email@example.com > Subject: [cisco-voip] CUPC - Unable to go into deskphone control mode and > unable to chat > > > > Home Lab – learning Presence > > CUCM 9 > CUPS 9 (not 8.6 as virtually all of the help and discussion forums, > documents, etc are for) > CUPC 8.6 (3 copies running on 3 different laptops) > 4 users configured in CUCM for Presence capabilities > No LDAP integration > > > Current status: > Presence indicators for phones works fine, no issues > 3 users can log into their CUPC clients and Presence information from their > own associated deskphone displays correctly (ie if User 1 takes his deskphone > offhook, the CUPC for User 1 shows as “On the Phone” > Users can place phone calls with each other by typing the DN in the “Search > for name or number” field > > I have two different issues that I have not been able to solve all day – they > may be related to each other. > > The first issue: I am unable to go into deskphone mode. Although the > checkbox is visible – it appears to be greyed out and clicking in it does > nothing. > The second issue: I am unable to start a chat session. I highlite a contact > (that I manually entered), right click, and select chat. I get an error > message that says “Failed to start conversation. Invalid parameter” > > I have scoured the Cisco site for docs and most of them pertain to CUPS 8.6 > and not 9. There is a difference in that v9 does not have the Application -> > IP Phone Messenger selection. > > My current configs: > CUCM > 4 application users – CUPS-AXL (with Stand CCM SuperUsers > permissions), CUPS-Deskphone, CUPS-CTIGW, and CUPS-PhoneMSG (all with > Standard CTI Allow control of all devices). > 3 end users – From top to bottom, all users have passwords and > digest credentials. Under Service Settings, all users have the “Enable user > for Unified CM IM and Presence” checked. This is the replacement for the > assigning license capabilities from version 8.6. Also under Service > Settings, all users have a UC Service Profile assigned. The UC Service > Profile has two UC service settings – a Presence and IM Profile and a CTI > Profile. Under Device Information – all user have been associated to two > different devices (their hardphone and the CUPC client). Under the Directory > Number Association portion – each user has their own primary line selected > from the drop down box. Under the Permissions Information section - each > user has Standard CCM End Users and Standard CTI Enabled permissions. > Devices – each user has a 7960 hard phone and a CUPC. For each > device (both types) at the Device Level -> Owner User ID, Protocol Specific > Information -> BLF Presence Group, SUBSCRIBE CSS are all set. Under the line > for each device (both types) – Allow control of device from CTI is checked, > in the Associated Devices window is the MAC and UPC<name> of the devices, > Under Users Associated with Line is the correct user > Under System –> Application Server, the CUP server is configured. > Under System -> Licensing, all users and devices are licensed. > There is no Capabilities Assignment in version 9 > > CUPS > Under Diagnostics -> System Troubleshooter -> all green except for > the things not configured, LDAP, 3rd party, etc > User Management -> End User -> are licensed for IM and Presence and > have Microsoft RCC enabled. They also show 2 devices > Under Application – this is where its different from v8 to v9. > Application -> Legacy Clients -> Settings. I have set the TFTP > server IP to the CUCM > Application -> Legacy Clients -> CCMCIP Profile. I created a new > profile, set the Primary and Secondary CCMCIP Host to be the IP Address of > the CUCM Publisher. For Server Certification Verfication, I selected Any > Certificate from the drop down. I assigned this profile to all 4 of my users. > Application -> Microsoft RCC settings. Application status = on. > For Application Username and password, I have tried using CUPS-Deskphone and > CUPS-CTIGW with their appropriate passwords. There is not difference in > using either one of them. CUCM address is address of my Pub. I assigned > this Microsoft RCC service to all 4 of my users. > > So, as I said, I have been working on this all day today burning my fingers > and my mouse up on Google. To no avail. > > Any ideas anyone? > > Jeff > > > itevomcid > _______________________________________________ > cisco-voip mailing list > firstname.lastname@example.org > https://puck.nether.net/mailman/listinfo/cisco-voip
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