Ryan –
Yes, it certainly is an option as this is simply my home lab and Im
doing it to learn.
The only features that I know of that would not be available without
LDAP integration would be authentication against the AD structure and user
lookups. Neither of these seem to me to be my problems.
Jeff
From: Ryan Huff [mailto:rthconsulta...@gmail.com]
Sent: Saturday, March 15, 2014 10:43 PM
To: Jeffrey Girard
Cc: Jason Aarons (AM); cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and
unable to chat
Is it an option to use LDAP integration? There are certain cups features that
won't work with out it. In a lab environment, you can always use OpenLDAP or
something like that.
Sent from my iPad
On Mar 15, 2014, at 9:11 PM, Jeffrey Girard
<jeffrey.gir...@girardinc.com<mailto:jeffrey.gir...@girardinc.com>> wrote:
Jason –
I appreciate your response.
As to your first question, yes, I have setup CCMCIP.
From my original posting
Application -> Legacy Clients -> CCMCIP Profile. I created
a new profile, set the Primary and Secondary CCMCIP Host to be the IP Address
of the CUCM Publisher. For Server Certification Verfication, I selected Any
Certificate from the drop down. I assigned this profile to all 4 of my users.
When I mouse over a contact, or right click and select View Profile,
there is no indication of an IM address at all. If I select Edit Contact, I do
not have the ability to enter an address into the Instant Messaging Address
window. For all of my users, I have had to manually create the contacts as I
am not using LDAP integration.
This is why Im not able to initiate a chat – but the question is –
why am I not able to manually enter the IM address like I can the DN?
Im also not using an AD domain, so under CUPS -> System -> Cluster
Topology, I have entered DOMAIN.NET.SET (which I retrieved from CUCM enterprise
parameters).
Im beginning to wonder if CUPS is so dependent upon DNS and LDAP that
not having them available is causing my failures.
As for the log files, yes, I have looked into the files in CUPC8 ->
Local Settings and CUPC8 -> App Data. Under Client Services Framework -> Local
Settings -> Logs, I have searched for “error” and it only matches against
entries for video.
I have not attempted any Wireshark captures yet.
------------------------------------------------------------------------------------
Dr. Jeffrey T. Girard (Jeff), PhD
Colonel, United States Army (Retired)
Senior Network Engineer / VoIP Engineer -
WireMeHappy.com<http://WireMeHappy.com>
reply to: jeffrey.gir...@wiremehappy.com<mailto:jeffrey.gir...@wiremehappy.com>
(607)835-0406 (home office)
(845)764-1661 (mobile)
(607)835-0458 (fax)
From: Jason Aarons (AM) [mailto:jason.aar...@dimensiondata.com]
Sent: Saturday, March 15, 2014 7:40 PM
To: Jeffrey Girard;
cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: RE: [cisco-voip] CUPC - Unable to go into deskphone control mode and
unable to chat
In IM&P do you have a CCMCIP setup?
When you put a mouse over a contact or select the Contact Details what is the
IM address? It should match your Presence Domain.
Check the log files/Wireshark.
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of
Jeffrey Girard
Sent: Friday, March 14, 2014 6:12 PM
To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>
Subject: [cisco-voip] CUPC - Unable to go into deskphone control mode and
unable to chat
Home Lab – learning Presence
CUCM 9
CUPS 9 (not 8.6 as virtually all of the help and discussion forums, documents,
etc are for)
CUPC 8.6 (3 copies running on 3 different laptops)
4 users configured in CUCM for Presence capabilities
No LDAP integration
Current status:
Presence indicators for phones works fine, no issues
3 users can log into their CUPC clients and Presence information from their own
associated deskphone displays correctly (ie if User 1 takes his deskphone
offhook, the CUPC for User 1 shows as “On the Phone”
Users can place phone calls with each other by typing the DN in the “Search for
name or number” field
I have two different issues that I have not been able to solve all day – they
may be related to each other.
The first issue: I am unable to go into deskphone mode. Although the checkbox
is visible – it appears to be greyed out and clicking in it does nothing.
The second issue: I am unable to start a chat session. I highlite a contact
(that I manually entered), right click, and select chat. I get an error
message that says “Failed to start conversation. Invalid parameter”
I have scoured the Cisco site for docs and most of them pertain to CUPS 8.6 and
not 9. There is a difference in that v9 does not have the Application -> IP
Phone Messenger selection.
My current configs:
CUCM
4 application users – CUPS-AXL (with Stand CCM SuperUsers
permissions), CUPS-Deskphone, CUPS-CTIGW, and CUPS-PhoneMSG (all with Standard
CTI Allow control of all devices).
3 end users – From top to bottom, all users have passwords and digest
credentials. Under Service Settings, all users have the “Enable user for
Unified CM IM and Presence” checked. This is the replacement for the assigning
license capabilities from version 8.6. Also under Service Settings, all users
have a UC Service Profile assigned. The UC Service Profile has two UC service
settings – a Presence and IM Profile and a CTI Profile. Under Device
Information – all user have been associated to two different devices (their
hardphone and the CUPC client). Under the Directory Number Association portion
– each user has their own primary line selected from the drop down box. Under
the Permissions Information section - each user has Standard CCM End Users and
Standard CTI Enabled permissions.
Devices – each user has a 7960 hard phone and a CUPC. For each
device (both types) at the Device Level -> Owner User ID, Protocol Specific
Information -> BLF Presence Group, SUBSCRIBE CSS are all set. Under the line
for each device (both types) – Allow control of device from CTI is checked, in
the Associated Devices window is the MAC and UPC<name> of the devices, Under
Users Associated with Line is the correct user
Under System –> Application Server, the CUP server is configured.
Under System -> Licensing, all users and devices are licensed. There
is no Capabilities Assignment in version 9
CUPS
Under Diagnostics -> System Troubleshooter -> all green except for
the things not configured, LDAP, 3rd party, etc
User Management -> End User -> are licensed for IM and Presence and
have Microsoft RCC enabled. They also show 2 devices
Under Application – this is where its different from v8 to v9.
Application -> Legacy Clients -> Settings. I have set the TFTP
server IP to the CUCM
Application -> Legacy Clients -> CCMCIP Profile. I created a new
profile, set the Primary and Secondary CCMCIP Host to be the IP Address of the
CUCM Publisher. For Server Certification Verfication, I selected Any
Certificate from the drop down. I assigned this profile to all 4 of my users.
Application -> Microsoft RCC settings. Application status = on. For
Application Username and password, I have tried using CUPS-Deskphone and
CUPS-CTIGW with their appropriate passwords. There is not difference in using
either one of them. CUCM address is address of my Pub. I assigned this
Microsoft RCC service to all 4 of my users.
So, as I said, I have been working on this all day today burning my fingers and
my mouse up on Google. To no avail.
Any ideas anyone?
Jeff
itevomcid
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