Well at this point is say get a TAC case opened if it's for production

Sent from my iPhone

> On Mar 20, 2014, at 9:14 AM, Jeffrey Girard <jeffrey.gir...@girardinc.com> 
> wrote:
> 
> Replies inline….
> Jeff
>  
> From: Ryan Huff [mailto:rthconsulta...@gmail.com] 
> Sent: Wednesday, March 19, 2014 10:21 PM
> To: Jeffrey Girard
> Cc: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and 
> unable to chat
>  
> Hmmmm ... CUPC is old tech ..... Let me fire up the not-so-way-back machine.  
> Device and client control almost always comes down to an ownership issue ....
>  
> 1.      End User has Standard CTI Enabled privilege
>  
> Yes
>  
> 2.      User owns the Client Services Framework profile
> Yes
> 3.      User owns the actual phone (unless just a CSF user)
> Yes
> 4.      User is associated to the DN, of the prime line on the Phone/CSF
> Yes
> 5.      The Primary Phone field in the phone/CSF config is set to the Mac of 
> the phone the user owns (only if there is an actual phone for the user)
> Yes
> 6.      End User has primary extension field set to the prime line of the CSF 
> / Phone config
> Yes.  Configured in Active Directory, imported via LDAP, confirmed on End 
> User Page
> 7.      For kicks, play with the end user permissions too if none of the 
> above works, give the user all permissions and see what that does.
> Assigned the user to all privilege groups.  Went to CUPS and restarted the 
> DirSync service.  Closed out of the CUPS application and restarted.  No 
> change.  In CUPC, I am unable to go into deskphone control mode – the option 
> is displayed at the bottom of the window, but its greyed out.  As with 
> yesterday, JFW work great.
>  
> So, I am baffled.
>  
> Let me know how it works out for you.
> 
> Sent from my iPad
> 
> On Mar 19, 2014, at 9:51 PM, Jeffrey Girard <jeffrey.gir...@girardinc.com> 
> wrote:
> 
> Update –
>           Well, I finally bit the bullet and stood up a MS AD domain in my 
> lab.
>  
>           I integrated CUCM into the LDAP and imported the users from LDAP
>  
>           I also stood up a DNS server.
>  
>           I reconfigured CUPS to the new domain, joined all of the endpoint 
> laptops to the domain, and retested.
>  
>           Same place as I was before with the deskphone mode – however, my 
> ability to IM is fixed (as was expected).
>  
>           Using CUPS, I am not able to go into deskphone control mode.  The 
> option box is still greyed out.
>  
>           However, I installed Jabber for Windows on the same laptops.
>  
>           In Jabber, I am able to select the option at the bottom of the 
> window to use my deskphone for calls, and then I can move it back to the 
> Jabber client.
>  
>           So, anyone have any ideas why CUPC refuses to let me go into 
> deskphone control mode?
>  
>           All features and functions of the JFW work great.  No problems.
>  
> Jeff
>  
> From: Ryan Huff [mailto:rthconsulta...@gmail.com] 
> Sent: Saturday, March 15, 2014 10:43 PM
> To: Jeffrey Girard
> Cc: Jason Aarons (AM); cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] CUPC - Unable to go into deskphone control mode and 
> unable to chat
>  
> Is it an option to use LDAP integration? There are certain cups features that 
> won't work with out it. In a lab environment, you can always use OpenLDAP or 
> something like that.
> 
> Sent from my iPad
> 
> On Mar 15, 2014, at 9:11 PM, Jeffrey Girard <jeffrey.gir...@girardinc.com> 
> wrote:
> 
> Jason –
>           I appreciate your response.
>  
>           As to your first question, yes, I have setup CCMCIP.
>  
>           From my original posting
>  
>                     Application -> Legacy Clients -> CCMCIP Profile.  I 
> created a new profile, set the Primary and Secondary CCMCIP Host to be the IP 
> Address of the CUCM Publisher.  For Server Certification Verfication, I 
> selected Any Certificate from the drop down.  I assigned this profile to all 
> 4 of my users.
>  
>           When I mouse over a contact, or right click and select View 
> Profile, there is no indication of an IM address at all.  If I select Edit 
> Contact, I do not have the ability to enter an address into the Instant 
> Messaging Address window.  For all of my users, I have had to manually create 
> the contacts as I am not using LDAP integration. 
>  
>           This is why Im not able to initiate a chat – but the question is – 
> why am I not able to manually enter the IM address like I can the DN?
>  
>           Im also not using an AD domain, so under CUPS -> System -> Cluster 
> Topology, I have entered DOMAIN.NET.SET (which I retrieved from CUCM 
> enterprise parameters).
>  
>           Im beginning to wonder if CUPS is so dependent upon DNS and LDAP 
> that not having them available is causing my failures.
>  
>           As for the log files, yes, I have looked into the files in CUPC8 -> 
> Local Settings and CUPC8 -> App Data.  Under Client Services Framework -> 
> Local Settings -> Logs, I have searched for “error” and it only matches 
> against entries for video.
>  
>           I have not attempted any Wireshark captures yet.
>  
> ------------------------------------------------------------------------------------
> Dr. Jeffrey T. Girard (Jeff), PhD
> Colonel, United States Army (Retired)
> Senior Network Engineer / VoIP Engineer - WireMeHappy.com
> reply to: jeffrey.gir...@wiremehappy.com
> (607)835-0406 (home office)
> (845)764-1661 (mobile)
> (607)835-0458 (fax)
>  
> From: Jason Aarons (AM) [mailto:jason.aar...@dimensiondata.com] 
> Sent: Saturday, March 15, 2014 7:40 PM
> To: Jeffrey Girard; cisco-voip@puck.nether.net
> Subject: RE: [cisco-voip] CUPC - Unable to go into deskphone control mode and 
> unable to chat
>  
> In IM&P do you have a CCMCIP setup?
>  
> When you put a mouse over a contact or select the Contact Details what is the 
> IM address?  It should match your Presence Domain.
>  
> Check the log files/Wireshark.
>  
> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of 
> Jeffrey Girard
> Sent: Friday, March 14, 2014 6:12 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] CUPC - Unable to go into deskphone control mode and 
> unable to chat
>  
>  
> 
> Home Lab – learning Presence
>  
> CUCM 9
> CUPS 9 (not 8.6 as virtually all of the help and discussion forums, 
> documents, etc are for)
> CUPC 8.6 (3 copies running on 3 different laptops)
> 4 users configured in CUCM for Presence capabilities
> No LDAP integration
>  
>  
> Current status:
> Presence indicators for phones works fine, no issues
> 3 users can log into their CUPC clients and Presence information from their 
> own associated deskphone displays correctly (ie if User 1 takes his deskphone 
> offhook, the CUPC for User 1 shows as “On the Phone”
> Users can place phone calls with each other by typing the DN in the “Search 
> for name or number” field
>  
> I have two different issues that I have not been able to solve all day – they 
> may be related to each other.
>  
> The first issue:  I am unable to go into deskphone mode.  Although the 
> checkbox is visible – it appears to be greyed out and clicking in it does 
> nothing.
> The second issue:  I am unable to start a chat session.  I highlite a contact 
> (that I manually entered), right click, and select chat.  I get an error 
> message that says “Failed to start conversation.  Invalid parameter”
>  
> I have scoured the Cisco site for docs and most of them pertain to CUPS 8.6 
> and not 9.  There is a difference in that v9 does not have the Application -> 
> IP Phone Messenger selection.
>  
> My current configs:
> CUCM
>           4 application users – CUPS-AXL (with Stand CCM SuperUsers 
> permissions), CUPS-Deskphone, CUPS-CTIGW, and CUPS-PhoneMSG (all with 
> Standard CTI Allow control of all devices).
>           3 end users – From top to bottom, all users have passwords and 
> digest credentials.  Under Service Settings, all users have the “Enable user 
> for Unified CM IM and Presence” checked.  This is the replacement for the 
> assigning license capabilities from version 8.6.  Also under Service 
> Settings, all users have a UC Service Profile assigned.  The UC Service 
> Profile has two UC service settings – a Presence and IM Profile and a CTI 
> Profile.  Under Device Information – all user have been associated to two 
> different devices (their hardphone and the CUPC client).  Under the Directory 
> Number Association portion – each user has their own primary line selected 
> from the drop down box.  Under the Permissions Information section - each 
> user has Standard CCM End Users and Standard CTI Enabled permissions.
>           Devices – each user has a 7960 hard phone and a CUPC.  For each 
> device (both types) at the Device Level -> Owner User ID, Protocol Specific 
> Information -> BLF Presence Group, SUBSCRIBE CSS are all set.  Under the line 
> for each device (both types) – Allow control of device from CTI is checked, 
> in the Associated Devices window is the MAC and UPC<name> of the devices, 
> Under Users Associated with Line is the correct user
>           Under System –> Application Server,  the CUP server is configured.
>           Under System -> Licensing, all users and devices are licensed.  
> There is no Capabilities Assignment in version 9
>  
> CUPS
>           Under Diagnostics -> System Troubleshooter -> all green except for 
> the things not configured, LDAP, 3rd party, etc
>           User Management -> End User -> are licensed for IM and Presence and 
> have Microsoft RCC enabled.  They also show 2 devices
>           Under Application – this is where its different from v8 to v9.
>           Application -> Legacy Clients -> Settings.  I have set the TFTP 
> server IP to the CUCM
>           Application -> Legacy Clients -> CCMCIP Profile.  I created a new 
> profile, set the Primary and Secondary CCMCIP Host to be the IP Address of 
> the CUCM Publisher.  For Server Certification Verfication, I selected Any 
> Certificate from the drop down.  I assigned this profile to all 4 of my users.
>           Application -> Microsoft RCC settings.  Application status = on.  
> For Application Username and password, I have tried using CUPS-Deskphone and 
> CUPS-CTIGW with their appropriate passwords.  There is not difference in 
> using either one of them.  CUCM address is address of my Pub.  I assigned 
> this Microsoft RCC service to all 4 of my users.
>  
> So, as I said, I have been working on this all day today burning my fingers 
> and my mouse up on Google.  To no avail.
>  
> Any ideas anyone?
>  
> Jeff
> 
> 
> itevomcid
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