Hi Grace, The DTMF in UCCX is truly out-of-band. This means that the UCCX depends on the CUCM to receive a digit, the CUCM sends a CTI event about the digit received. If the script is unable to recognise a digit, then the UCCX is probably not receiving the event from the CUCM which is probably because the CUCM is not able to receive/decode the DTMF event.
I would start with the MTP and then take it from there. Regards, Abhiram Kramadhati CCIE Voice # 40065 Contact Center TAC Cisco Systems From: Grace Maximuangu <[email protected]<mailto:[email protected]>> Date: Monday, 24 March 2014 10:48 PM To: "Jason Aarons (AM)" <[email protected]<mailto:[email protected]>>, Brian Meade <[email protected]<mailto:[email protected]>> Cc: Cisco VoIP Group <[email protected]<mailto:[email protected]>> Subject: Re: [cisco-voip] UCCX 9x Script Menu Option Out to VM, having DTMF issues routing to VM, the Menu option 1 is not recognized when pressed Jason, Brian, It’s kind of confusing because a ccm phone can call without a problem and use dtmtf so it's not ccx. It's only the pstn calls. We don’t have MTP checked at the moment but wld probably try that first. :-:gm Grace Maximuangu Voice Solutions Engineer Black Box Network Services Cell: 213.268.6342 [email protected]<mailto:[email protected]> www.blackbox.com<http://www.blackbox.com/> [bbox logo.JPG] From: Jason Aarons (AM) [mailto:[email protected]] Sent: Monday, March 24, 2014 9:18 AM To: Brian Meade; Grace Maximuangu Cc: Cisco VoIP Group Subject: RE: [cisco-voip] UCCX 9x Script Menu Option Out to VM, having DTMF issues routing to VM, the Menu option 1 is not recognized when pressed I would double check the script and use Reactive Script debugging to confirm the script is good. Then check the CSS on the CTI Ports, then try another number, all while looking at CCM Traces and MIVR logs… From: cisco-voip [mailto:[email protected]] On Behalf Of Brian Meade Sent: Monday, March 24, 2014 12:10 PM To: Grace Maximuangu Cc: Cisco VoIP Group Subject: Re: [cisco-voip] UCCX 9x Script Menu Option Out to VM, having DTMF issues routing to VM, the Menu option 1 is not recognized when pressed I'd suggest getting some CallManager traces and seeing what is being negotiated for DTMF. If it's RFC2833, I'd then start grabbing some packet captures. Brian On Mon, Mar 24, 2014 at 11:35 AM, Grace Maximuangu <[email protected]<mailto:[email protected]>> wrote: This is quite interesting issue I am running into, we have setup personal queues and all agents have direct DID, the calls should route to the agent’s Voicemail when they are not logged into the Queue. Problem: Dialing Agent Extension 8905 from a Cisco phone, Press 1 goes as it should to the agent’s voicemail. BUT Dialing Agent Extension 8905 from a Siemens phone, press 1 still not recognized. Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Siemens phone, press 1 still not recognized. Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Cisco phone, press 1 still not recognized. Dialing Agent Extension full DID 1-XXX-XXX-8905 from a Cell phone, press 1 still not recognized. Anyone has ideas or suggestions, please feel free to let me know? Thanks :-:gm Grace Maximuangu Voice Solutions Engineer Black Box Network Services Cell: 213.268.6342<tel:213.268.6342> [email protected]<mailto:[email protected]> www.blackbox.com<http://www.blackbox.com/> [bbox logo.JPG] ________________________________ This email and any files transmitted with it are confidential and are intended for the sole use of the individual to whom they are addressed. Black Box Corporation reserves the right to scan all e-mail traffic for restricted content and to monitor all e-mail in general. If you are not the intended recipient or you have received this email in error, any use, dissemination or forwarding of this email is strictly prohibited. If you have received this email in error, please notify the sender by replying to this email. _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip itevomcid
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