Leslie, When the speed dial is depressed, which line is being used to make the call ? Perhaps that line does not have a. Recording profile. What happens when you dial the same number manually on the same line ?
I am reasonably sure that speed dials do not have anything to do with recording profiles. On Mar 27, 2014 7:18 PM, "Erick" <[email protected]> wrote: > Is there only one line (dn) on the phone or multiple? If multiple maybe > the speed dial is using a line without a recording profile. > > I don't have a 88xx handy but will try from a speed dial on a 99xx if I > get a chance tomorrow. > > Sent from my iPhone > > On Mar 27, 2014, at 5:33 PM, Leslie Meade <[email protected]> wrote: > > I have a client that is using the 88XX model of phone with KEM's. They > also have a recording profile configured and working with no issues. > > However when there is a speed dial configured(either on the device or the > KEM) the call is not being recorded. When we place a packet capture on the > Nice software we do not see and packets hitting it. > > Use a line and we see traffic being sent to the server. Now is it due to > we can not a recording profile on a speed dial that is causing this ? or > the BIB is not firing up when the speed dial is selected. I have not > checked on the server as of yet. > > > > > > If we span the recording the call gets recorded. > > > > Leslie > > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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