Thanks Ryan, Looks like a user without a phone that is using the mobile SNR feature uses a basic licence.
Sent from my iPhone On 2014-04-21, at 4:14 PM, "Ryan Ratliff (rratliff)" <rratl...@cisco.com> wrote: > An RDP means the user is using the SNR feature, and will consume a license as > such. > > -Ryan > > On Apr 18, 2014, at 1:33 PM, Lelio Fulgenzi <le...@uoguelph.ca> wrote: > > > Ok, got it. I was doing a synchronize on the ELM without the changes taking > affect. In the same section on CallManager, there's an "update usage" button. > I pressed that first, then sync button on ELM and we're all good! > > I'm trying to figure out why some users are taking up a basic license > though... I believe these are users with a remote destination profile > configured but no phone. > > Lelio > > > --- > Lelio Fulgenzi, B.A. > Senior Analyst, Network Infrastructure > Computing and Communications Services (CCS) > University of Guelph > > 519‐824‐4120 Ext 56354 > le...@uoguelph.ca > www.uoguelph.ca/ccs > Room 037, Animal Science and Nutrition Building > Guelph, Ontario, N1G 2W1 > > From: "Lelio Fulgenzi" <le...@uoguelph.ca> > To: "Brian Meade" <bmead...@vt.edu> > Cc: "cisco-voip voyp list" <cisco-voip@puck.nether.net> > Sent: Friday, April 18, 2014 1:24:54 PM > Subject: Re: [cisco-voip] Finding which device/user is using a specific > licence? > > Thanks Brian. > > That page showed the report I needed. The link next to the licenses shows the > user who's using that license, but not why. > > I went down and went to the assigned devices, and that showed the user and > the license they're using and the link in there showed why and what devices. > > I've fixed the problem. > > How can I tell CallManager to re-request the correct licenses from ELM? It > still shows as out of compliance. > > Thanks, Lelio > > > --- > Lelio Fulgenzi, B.A. > Senior Analyst, Network Infrastructure > Computing and Communications Services (CCS) > University of Guelph > > 519‐824‐4120 Ext 56354 > le...@uoguelph.ca > www.uoguelph.ca/ccs > Room 037, Animal Science and Nutrition Building > Guelph, Ontario, N1G 2W1 > > From: "Brian Meade" <bmead...@vt.edu> > To: "Lelio Fulgenzi" <le...@uoguelph.ca> > Cc: "cisco-voip voyp list" <cisco-voip@puck.nether.net> > Sent: Friday, April 18, 2014 12:35:56 PM > Subject: Re: [cisco-voip] Finding which device/user is using a specific > licence? > > The License Usage Report in CUCM under System->Licensing allows you to click > the number next to the license and it will show which users are utilizing > those licenses and why. I think that should show you the information you're > looking for. > > > On Fri, Apr 18, 2014 at 11:38 AM, Lelio Fulgenzi <le...@uoguelph.ca> wrote: >> So I've completed the offline upgrade from v7 to v9 (with a few gotchas) and >> aside from checking out the install logs to see if there are any glaring >> issues, things are working. >> >> The one thing I'm trying to figure out is who/what is using a specific >> license. >> >> We are out of compliance by one CUWL user and one Enhanced plus user. >> >> I misunderstood how the "loaning" process worked and asked to have only >> Enhanced (and Essential) licenses issued. Since this is what our ESW and >> UCSS contracts are/will be based on. >> >> I suspect the CUWL license was used up by my userID because I had four >> phones "owned" by it. I deleted two of the phones and modified the other. I >> did a resync on ELM but no change. I did a restart of CallManager and no >> change. License Manager is not allowed to be restarted at GUI. >> >> I need to find the Enahanced Plus user/device. >> >> Does any one have any tricks? I used the CDR search by user since it shows >> the phones owned by a user. The user information page does not show this. >> >> How long does it take Callmanager to change the request it sends to ELM? >> >> Any help would be appreciated. >> >> Lelio >> >> >> >> >> Sent from my iPhone >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip > > > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip >
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