Turns out, no patch needed. They added an additional SIP parameter/variable and got it working.
*phew* --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 [email protected] www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ----- Original Message ----- From: "Lelio Fulgenzi" <[email protected]> To: "Brian Meade" <[email protected]> Cc: "Cisco VOIP" <[email protected]> Sent: Sunday, April 27, 2014 8:33:11 PM Subject: Re: [cisco-voip] transfer to SIP endpoint (Nuance Speech Attendant) no longer working after upgrade from v7.1(5)SU3 to v9.1(2)SU1 Thanks Brian. I did engage the TAC and they were able to track it down to Nuance sending back an "inactive media" parameter setting. Nuance has confirmed that they've seen something like this before and are working at possibly recreating a patch they did for a previous version. The TAC did mention something about the order preference of MR(G)L being done differently though. Lelio --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 [email protected] www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ----- Original Message ----- From: "Brian Meade" <[email protected]> To: "Lelio Fulgenzi" <[email protected]> Cc: "Cisco VOIP" <[email protected]> Sent: Sunday, April 27, 2014 8:12:09 PM Subject: Re: [cisco-voip] transfer to SIP endpoint (Nuance Speech Attendant) no longer working after upgrade from v7.1(5)SU3 to v9.1(2)SU1 Lelio, That bug was fixed in 9.1.2 so you should have the fix as well. We'll probably need to take a look st the SIP messaging either from a packet capture or CallManager traces ideally to see what is going on with these calls. Brian On Sun, Apr 27, 2014 at 12:01 PM, Lelio Fulgenzi < [email protected] > wrote: ok, transfers to Cisco SIP devices work fine. found this bug after looking at list archives... https://tools.cisco.com/bugsearch/bug/CSCug50634 one-way voice with diverted 3rd party phones, from sip via mgcp/qsig not sure if it's related.... --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 [email protected] www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 From: "Lelio Fulgenzi" < [email protected] > To: "Cisco VOIP" < [email protected] > Sent: Sunday, April 27, 2014 11:40:23 AM Subject: transfer to SIP endpoint (Nuance Speech Attendant) no longer working after upgrade from v7.1(5)SU3 to v9.1(2)SU1 OK, this is a weird one. It took a while to isolate, but it seems like calls that are transferred to SIP endpoints are not working after an upgrade from v7.1(5)SU3 to v9.1(2)SU1. We don't have many SIP endpoints, in fact, we only have 3, but two of those are our Nuance Speech Attendants. The other is an ATA-187. We're going to bring our spare ATA-187 up for additional testing to see if it's one way audio, or no audio, etc. But that may take a while since we're not too used to bringing these up quickly. I'm also going to consider opening a TAC case, cause I have no idea where to look for something like this. Not being familiar with SIP endpoints too much. And never seeing something break after a transfer. :( Any ideas anyone? Lelio --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 [email protected] www.uoguelph.ca/ccs Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 _______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
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