Hi all,
I have a customer who says a handfull of users are having difficulties
accessing an IVR externally. When they dial the number, they get the message
"press 1 for this etc" but the DTMF tone does not always work so they use their
mobiles. They are running on an H323 gateway. It already has the voice rtp
send-recv command globally. Below is aa liat of the dial-peers. Will the DTMF
command need to be on the outgoing Dial-peers?
dial-peer voice 1 pots
description *** Default inbound Dial-peer ***
incoming called-number .T
direct-inward-dial
!
dial-peer voice 100 pots
description *** Outbound PSTN Dial Peer ***
preference 1
destination-pattern 9T
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind disconnect enable 8
port 0/0/0:15
!
dial-peer voice 200 voip
description *** Inbound VOIP Dial peer to CUCM ***
preference 1
destination-pattern 272..
session target ipv4:x.x.x.x
voice-class codec 1
voice-class h323 1
dtmf-relay h245-alphanumeric rtp-nte
ip qos dscp cs3 signaling
no vad
!
dial-peer voice 201 voip
description *** Inbound VOIP Dial peer to CUCM ***
preference 2
destination-pattern 272..
session target ipv4:x.x.x.x
voice-class codec 1
voice-class h323 1
dtmf-relay h245-alphanumeric rtp-nte
ip qos dscp cs3 signaling
no vad
!
dial-peer voice 202 voip
description *** Inbound VOIP Dial peer to CUCM ***
preference 3
destination-pattern 272..
session target ipv4:x.x.x.x
voice-class codec 1
voice-class h323 1
dtmf-relay h245-alphanumeric rtp-nte
ip qos dscp cs3 signaling
no vad
!
dial-peer voice 2 voip
description *** Inbound VOIP Dial peer FROM CUCM ***
incoming called-number .T
voice-class codec 1
voice-class h323 1
dtmf-relay h245-alphanumeric rtp-nte
ip qos dscp cs3 signaling
no vad
!
Thanks
Cos
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