To be more specific, SDL traces show MMManInit sending a DeviceInitStart to 
DeviceManager, and then, immediately after, DeviceManager creating SNRD. All 
process creation and startup signals die at this point. This is observable and 
reproducible in two different environments running the same ES 8.6.2.24122-1.

- Daniel

From: Daniel Pagan
Sent: Wednesday, May 21, 2014 9:35 AM
To: [email protected]
Subject: Heartbeat Failure & SNRD

Folks:

CUCM ES 8.6.2.24122-1 appears to be creating an issue where CallManager 
heartbeat fails to increment upon startup and the condition that must be met is 
very specific. On a problematic node, SDL traces show the following error 
exactly one hour after the start of the CCM service:

AppError  ||||||Local send blocked: SignalName: Start, DestPID: SNRD[1:100:61:1]

This error is followed by the SDL trace printing an error stating CallManager 
exceeded the permitted time for initialization and will restart the 
application. The CCM application restarts and additional SDL traces are printed 
showing the standard creation of critical processes - one hour later the same 
"Local send blocked" error is printed regarding the SNRD process.

I saw the DestPID: SNRD error, went to a completely different, non-problematic 
lab environment where 8.6.2.24122-1 is installed, created a single Remote 
Destination Profile, and then restarted the standalone node in order to force 
the creation of SNRD. CallManager heartbeats are now failing to increment in 
that environment and found another "Local send blocked" error regarding SNRD. 
Removing the single Remote Destination Profile from the standalone environment 
and rebooting the node resolves the problem. Re-inserting it again followed by 
a reboot recreates it, making SNRD the obvious culprit here.

I currently have a TAC case open where they're attempting to recreate the 
problem. It seems no public facing defects are created for this. Just wanted to 
give you folks a heads up.

Related to this, can someone tell me if this document, specifally the section 
describing MMManInit and process creation, is still accurate? If so, then what 
I fail to see in SDL traces is a InitDone signal from SNRD to MMManInit during 
the 60 minutes between CCM startup and initialization timeout.

- Daniel

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