Hi, In UCCX 10.0 using a direct preview outbound campaign is is possible configure the time to wait before retrying for unanswered calls? Currently the system is retrying them almost immediately.
The config guide for UCCE indicates that it has a No Answer Delay configuration option but I can't find anything similar for UCCX. The only configurable value appears to be the unrelated Callback Time Limit (set to 60 minutes). I suspect I'm missing something simple but can anybody point me in the right direction? Thanks Dave
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