Also, what's different about this device? Have you confirmed with the customer that this is the only device that's facing the problem. If the call in made to the device instead of from it, does the other side still see the issue?
Sreekanth On 30 June 2014 22:21, Ryan Ratliff (rratliff) <[email protected]> wrote: > What input and output sources are being used with the SX20 and what > version of software is it using? > > -Ryan > > On Jun 30, 2014, at 11:47 AM, James Dust < > [email protected]> wrote: > > Afternoon all, > > > We have recently seen an issue with a Cisco SX20 telepresence device in > one of our remote sites, where the person being called from it (called > party) can hear themselves when they speak. An echo if you like. > > > We have the same device in other sites and have not encountered this > problem, so I deleted the problematic device from cucm and also performed a > factory reset on the SX20 in a bid to resolve the problem. Unfortunately > though this hasn’t resolved the echo problem. > > > I just wanted to check on here if anyone else had seen this issue before I > RMA the device? > > > Regards > > > James > > *Consider the environment - Think before you print* > > The contents of this email are confidential to the intended recipient and > may not be disclosed. Although it is believed that this email and any > attachments are virus free, it is the responsibility of the recipient to > confirm this. > > You are advised that urgent, time-sensitive communications should not be > sent by email. We hereby give you notice that a delivery receipt does not > constitute acknowledgement or receipt by the intended recipient(s). > > Details of Charles Stanley group companies and their regulators (where > applicable), can be found at this URL > http://www.charles-stanley.co.uk/contact-us/disclosure/ > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
_______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
