Couldn't find a way to add the delay on the dialer side, i'm just not familiar with that system.
I ended up moving the extensions that people dial from Route Patterns pointing at the dialer to Unity Connection, where I play a short call handler prompt and then have Unity Connection transfer the call to a new hidden route pattern. As long as the IP phone user completes the supervised transfer during the call handler, the dialer/acd will see the original PSTN caller. The call volume of manual transfers from IP phones to the external dialer/acd is low, so this should work just fine. On Tue, Aug 12, 2014 at 10:39 PM, Brian Meade <bmead...@vt.edu> wrote: > Justin, > > Since these phones do not support blind transfer, it won't be possible to > do something like that. > > Can you add a delay before checking the number so that it checks the > connected number after the transfer is completed? > > Brian > > > On Tue, Aug 12, 2014 at 7:12 PM, Justin Steinberg <jsteinb...@gmail.com> > wrote: > >> I have a unique requirement between a new 10.5 CUCM and a third party >> dialer/ACD. >> >> CUCM is integrated to PSTN via SIP trunk to 2911 PRI gateway. CUCM is >> also integrated via SIP trunk to the dialer/ACD via SIP trunk directly >> between CUCM and the dialer/ACD. >> >> CUCM takes inbound call to IP phone. User needs to be able to transfer >> the external caller to the dialer/ACD. However we need the initial invite >> sent to the dialer to have the Calling Party Number set to the external >> PSTN user, so the dialer can properly do a database lookup of the external >> party and match the caller ID. >> >> When we do this transfer via IP phone, it always starts off as a warm >> transfer so the dialer/ACD gets the internal IP phone number for the DB >> lookup. >> >> Is there anyway for a IP phone (or jabber) to utilize SIP refer to >> complete the transfer so the dialer/ACD sees the external party number as >> caller ID on the transferred leg? >> >> As a secondary option, I have considered possibly delaying the actual >> transfer to the dialer/ACD to give the IP phone user enough time to >> complete the supervised transfer. But not sure if unity connection call >> handler is the best way or if there is another way, perhaps in CUCM >> dialplan. >> >> Thanks >> >> Justin >> >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> >
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