I am talking about the logs on the IP phone itself Directories, Received Calls on 7960s. These are not callback calls
Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA 1965 Greenspring Drive Timonium, MD 21093 direct voice. 443.541.1518 fax. 410.252.9284 Twitter<http://twitter.com/heliontech> | Facebook<http://www.facebook.com/#!/pages/Helion/252157915296> | Website<http://www.heliontechnologies.com/> | Email Support<mailto:supp...@heliontechnologies.com?subject=Technical%20Support%20Request> Support Phone. 410.252.8830 From: avhollo...@gmail.com [mailto:avhollo...@gmail.com] On Behalf Of Anthony Holloway Sent: Thursday, September 25, 2014 10:42 AM To: Matthew Loraditch Cc: Daniel Pagan; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Received Call Logs for CCX Agents showing CTI Port Is it possible they are receiving callback calls? Callback is designed in all cases such that the calling number will be a CTI port. Also, can you clarify which display you are talking about? CAD Enterprise Data, CAD Call Info, IP Phone Display, IPPA cData, etc. On Thu, Sep 25, 2014 at 7:24 AM, Matthew Loraditch <mloradi...@heliontechnologies.com<mailto:mloradi...@heliontechnologies.com>> wrote: No, as I have other users at the same site albeit in different queues/applications who do not have the issue and we are on CCX 9 there which doesn’t have this feature. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA 1965 Greenspring Drive Timonium, MD 21093 direct voice. 443.541.1518<tel:443.541.1518> fax. 410.252.9284<tel:410.252.9284> Twitter<http://twitter.com/heliontech> | Facebook<http://www.facebook.com/#!/pages/Helion/252157915296> | Website<http://www.heliontechnologies.com/> | Email Support<mailto:supp...@heliontechnologies.com?subject=Technical%20Support%20Request> Support Phone. 410.252.8830<tel:410.252.8830> From: Daniel Pagan [mailto:dpa...@fidelus.com<mailto:dpa...@fidelus.com>] Sent: Wednesday, September 24, 2014 11:14 AM To: Matthew Loraditch; cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: RE: Received Call Logs for CCX Agents showing CTI Port You might be referring to the CLI statement “utils uccx icd clid enable”. It requires a restart of the UCCX Engine. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf - Dan From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matthew Loraditch Sent: Wednesday, September 24, 2014 11:03 AM To: cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> Subject: [cisco-voip] Received Call Logs for CCX Agents showing CTI Port Instead of the actual CID info that shows up once the call is answered? I feel like I’ve encountered this before but can’t remember where or what the heck setting to change. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA 1965 Greenspring Drive Timonium, MD 21093 direct voice. 443.541.1518<tel:443.541.1518> fax. 410.252.9284<tel:410.252.9284> Twitter<http://twitter.com/heliontech> | Facebook<http://www.facebook.com/#!/pages/Helion/252157915296> | Website<http://www.heliontechnologies.com/> | Email Support<mailto:supp...@heliontechnologies.com?subject=Technical%20Support%20Request> Support Phone. 410.252.8830<tel:410.252.8830> _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip
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