You are right…

I’m mixing products up… Attendant Console does still rely on the VM NIC’s mac 
and I  have dealt with that issue recently… Now I’m also wondering why Dennis 
is suggesting this.. only thing I can think of is avoid ARP issues.
Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  
Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | 
Website<http://www.heliontechnologies.com/>  |  Email 
Support<mailto:[email protected]?subject=Technical%20Support%20Request>
Support Phone. 410.252.8830


From: Anthony Holloway [mailto:[email protected]]
Sent: Friday, November 07, 2014 9:59 AM
To: Matthew Loraditch; Heim, Dennis; Jason Aarons (AM); 
[email protected]
Subject: Re: [cisco-voip] UCCX 8.5.1sr3 to sr4 to Refresh Upgrade 10.5.1

I think that's how it use to work a few versions back, but I don't think that's 
accurate anymore.

UCCX uses the license mac, which is dynamically created based on a few settings 
of the server as you can read here:

http://docwiki.cisco.com/wiki/Licensing_Model_for_Virtualized_UC_Applications

If the MAC Address of the network adapter were to be in play at all, then the 
Answer File Generator could not predict your license mac.

On Fri Nov 07 2014 at 8:47:07 AM Matthew Loraditch 
<[email protected]<mailto:[email protected]>> 
wrote:
Since UCCX still does its license mac based on the hardware properties of the 
VM you can end up with a new MAC for the NIC and invalid licensing if you  
haven’t set this to manual. VMWare generates these macs automatically and they 
aren’t guaranteed to stay the same as machines are moved, cloned, etc unless 
you use the manual setting.


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  
Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | 
Website<http://www.heliontechnologies.com/>  |  Email 
Support<mailto:[email protected]?subject=Technical%20Support%20Request>
Support Phone. 410.252.8830


From: cisco-voip 
[mailto:[email protected]<mailto:[email protected]>]
 On Behalf Of Anthony Holloway
Sent: Thursday, November 06, 2014 4:56 PM
To: Heim, Dennis; Jason Aarons (AM); 
[email protected]<mailto:[email protected]>

Subject: Re: [cisco-voip] UCCX 8.5.1sr3 to sr4 to Refresh Upgrade 10.5.1

Dennis,
Could you explain why you mentioned to convert MAC Addresses to manual in this 
context?

make sure to sure mac addresses to manual prior to copying

On Wed Nov 05 2014 at 6:55:04 AM Heim, Dennis 
<[email protected]<mailto:[email protected]>> wrote:
If you have the resources available (time and/or money), my preference is to 
migrate the environment to an offline environment.  If you have the compute 
resources do it there, or if not some type of Lab a Service (LaaS). Maybe use 
Veeam to migrate virtual machines, if you are already virtual (make sure to 
sure mac addresses to manual prior to copying).

Then you need to determine what you time frame is.. can you lose a few days of: 
cdr’s, historical reports, etc. Migrating VM’s between environment would need 
to be worked out. However, that allows you to identify any issues, develop a 
realistic timeframe for each aspect of the upgrade process. Most importantly, 
it allows a lot of the work to be done not in the middle of the night.

Dennis Heim | Collaboration Solutions Architect
World Wide Technology, Inc. | +1 314-212-1814
[twitter]<https://twitter.com/CollabSensei>
[chat][Phone]<tel:+13142121814>[video]


From: cisco-voip 
[mailto:[email protected]<mailto:[email protected]>]
 On Behalf Of Anthony Holloway
Sent: Tuesday, November 04, 2014 11:37 PM
To: Jason Aarons (AM); 
[email protected]<mailto:[email protected]>
Subject: Re: [cisco-voip] UCCX 8.5.1sr3 to sr4 to Refresh Upgrade 10.5.1

Wow.  Are you going MCS to UCS too?  If not, I'm doing that exact upgrade very 
soon and no documentation I have reviewed indicated how long upgrades would 
take, let alone 5 hours.  Right now my plan has a time budget of 3 hours for 
the same, which does not include moving ISOs to the datastore (I like doing 
local upgrades) nor upgrading clients.

Which portion is taking 5 hours?  Could you break it down by task for us?  
E.g., L2 to SU4, Switch Version to SU4, RU COP, RU to 10.5, Switch Version to 
10.5.

Did you disable IO Throttling first?

Based on my research here are the summary steps to this exact upgrade (sans 
client upgrades):

1. Upload ISOs to DataStore
2. Disable IO Throttle on Publisher
3. Mount 8.5(1)SU4 ISO
4. Upgrade Publisher to 8.5(1)SU4
5. Switch Version to 8.5(1)SU4
6. Patch Publisher with RU COP
7. Shutdown Publisher
8. Modify VM Settings: RAM from 4GB to 8GB
9. Power On Publisher
10. Mount 10.5(1)SU1 ISO
11. Upgrade Publisher to 10.5(1)SU1
12. Switch Version to 10.5(1)SU1

On Tue Nov 04 2014 at 11:04:24 PM Jason Aarons (AM) 
<[email protected]<mailto:[email protected]>> wrote:
One UCCX node in ha pair 5 hours doing upgrades...it would be more enjoyable 
watching paint dry...there has got to be a better method in the future for L2 
upgrades than this..


Sent from my Verizon Wireless 4G LTE Smartphone
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