Looks like it varies based on product. Typical Hardware/Software/Warranty discussion still applies. Software support that becomes hardware replacement may be up charge (re-entitlement)… etc.
-Wes On Dec 17, 2014, at 3:50 PM, Lelio Fulgenzi <[email protected]<mailto:[email protected]>> wrote: Thanks for the replies everyone. If anyone has any more information, or links, that would be great! --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354 [email protected]<mailto:[email protected]> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 ________________________________ From: "Brian Meade" <[email protected]<mailto:[email protected]>> To: "Lelio Fulgenzi" <[email protected]<mailto:[email protected]>> Cc: "cisco-voip" <[email protected]<mailto:[email protected]>> Sent: Wednesday, December 17, 2014 3:27:33 PM Subject: Re: [cisco-voip] Cisco TAC Per Incident fee I believe it depends on the technology. On Wed, Dec 17, 2014 at 2:55 PM, Lelio Fulgenzi <[email protected]<mailto:[email protected]>> wrote: Just wondering if there is any documentation as to how much a per incident fee would be with Cisco. Anyone have any ideas? --- Lelio Fulgenzi, B.A. Senior Analyst, Network Infrastructure Computing and Communications Services (CCS) University of Guelph 519‐824‐4120 Ext 56354<tel:519%E2%80%90824%E2%80%904120%20Ext%2056354> [email protected]<mailto:[email protected]> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> Room 037, Animal Science and Nutrition Building Guelph, Ontario, N1G 2W1 _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip
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