Hi Anthony, The issue is due to CSCul99618 - when the CVD is not initialised completely and the DRF restore is started, the license package is taken to be IPIVR and therefore the CAD component is skipped during the restore. You will see this in the UCCXCOMPONENT.log which Ryan mentioned:
2013/12/06 15:46: Checking the IPIVR license flag before initiating CAD Restore 2013/12/06 15:46: IPIVR package.Skipping CAD Restore Mind you, the backup contains the CAD data but the issue is with the restore and that is the reason we advise that you just perform the restore again after ensuring the CVD is started. This can affect any version till 10.0 and as long as you are above 8.5(1)SU3 ES02, you can be confident that the backup has the CAD data – CSCtz34126/CSCub03368 was causing backups to not have CAD data and was fixed in 8.5(1)SU3 ES02. So in essence, CSCul99618 can affect all UCCX versions which have DRS backup/restore you and it is only during a backup/restore (migration) and NOT during an upgrade. It is fixed in the versions: 9.0(2)SU2 10.5(1) 10.0(1)SU1 If you are below 8.5(1)SU3 ES02 – can be affected by both CSCtz34126/CSCub03368 and/or CSCul99618 If you are above 8.5(1)SU3 ES02 – can be affected by CSCul99618 Hope that helps. [http://www.cisco.com/c/dam/assets/email-signature-tool/logo_02.png?ct=1420440421812] Abhiram Kramadhati Technical Solutions Manager Customer Solutions Success team, CBABU akram...@cisco.com<mailto:akram...@cisco.com> CCIE Voice - 40065 Cisco Systems Australia Pty Limited The Forum 201 Pacific Highway 2065 St Leonards Australia Cisco.com<http://www.cisco.com/web/AU/> [http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif] Think before you print. This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message. Please click here<http://www.cisco.com/web/about/doing_business/legal/cri/index.html> for Company Registration Information. From: Anthony Holloway <avholloway+cisco-v...@gmail.com<mailto:avholloway+cisco-v...@gmail.com>> Date: Monday, 12 January 2015 9:45 pm To: Ryan LaFountain <rlafo...@cisco.com<mailto:rlafo...@cisco.com>>, Thomas LeMay <thomasle...@comcast.net<mailto:thomasle...@comcast.net>> Cc: "cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>" <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>, "Jason Aarons (AM)" <jason.aar...@us.didata.com<mailto:jason.aar...@us.didata.com>> Subject: Re: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator So Ryan, when you say you had a lot of issues around 8.5(1)SU4 backing up the CAD LDAP and restoring, are you literally talking about DRS, or would this also affect upgrades to 9x/10x? On Mon Jan 12 2015 at 9:18:12 AM Ryan LaFountain (rlafount) <rlafo...@cisco.com<mailto:rlafo...@cisco.com>> wrote: This may be because the LDAP didn’t migrate correctly. The left side of this screen just reads directly from the LDAP structure. The right hand side is static HTML that isn’t stored in the LDAP. I would open a TAC case, but we had a lot of issues around 8.5(1)SU4 backup up the CAD LDAP and restoring is successfully, so probably something there. If you have the DRS logs for the 8.5(1)SU4 cluster, look in the CCXCOMPONENT log and see if it shows backing up the CAD LDAP successfully. Feel free to send me the CCXCOMPONENT log directly and I can take a look too. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time On Jan 10, 2015, at 11:09 AM, Thomas LeMay <thomasle...@comcast.net<mailto:thomasle...@comcast.net>> wrote: Yes, try browser compatibility setting. Different browsers behave differently with the web pages. tom From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Michele Russo (AM) Sent: Saturday, January 10, 2015 10:19 AM To: 'cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>' Cc: Jason Aarons (AM) Subject: [cisco-voip] Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator Hi all, I am working on a customer migration and upgrade from MCS to UCS and upon performing the restore I noticed the Desktop Administrator Settings were not displaying at all, see image below: Has anyone experienced this problem? Thoughts? Opening a TAC Case now. <image001.jpg> Michele Russo Harttree Consultant Dimension Data NA 11730 Plaza America Drive Suite 350 Reston, Va 20190 202-460-3965 (cell) 571-203-4007 (desk) michele.ru...@dimensiondata.com<mailto:michele.ru...@dimensiondata.com> _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip
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