You can have it either way (depending on your configuration), whatever is being 
advertised to your client for directory auth is what your client is trying to 
contact. I would fire up wireshark as suggested and see what is going on in 
packet land, could just be a silly network issue.

Thanks,

Ryan


From: george.hend...@l-3com.com
To: ryanh...@outlook.com; jason.aar...@dimensiondata.com; 
cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues
Date: Tue, 13 Jan 2015 14:54:12 +0000









Does the CUCILYNC client go straight to LDAP server (the one set in the 
registry) for Voicemail authentication or to the voicemail server?
 
Service account for Unity Connection in AD is fine. 

 


From: Ryan Huff [mailto:ryanh...@outlook.com]


Sent: Tuesday, January 13, 2015 9:51 AM

To: Jason Aarons AM; Hendrix, George (Bill) @ NSS; cisco-voip@puck.nether.net

Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues


 

Another thing to look at / consider is client DNS issues (if the client is 
trying to resolve the directory server by hostname). Which, should be evident 
in the
 p-caps.



Thanks,



Ryan








From:
jason.aar...@dimensiondata.com

To: ryanh...@outlook.com; 
george.hend...@l-3com.com; cisco-voip@puck.nether.net

Subject: RE: [cisco-voip] CUCILYNC Voicemail login issues

Date: Tue, 13 Jan 2015 14:46:50 +0000

Capture the packets via Wireshark/network.
 


From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net]
On Behalf Of Ryan Huff

Sent: Tuesday, January 13, 2015 9:19 AM

To: george.hend...@l-3com.com;
cisco-voip@puck.nether.net

Subject: Re: [cisco-voip] CUCILYNC Voicemail login issues


 
 

Have you reconfirmed all your integration credentials? You might not get a 
directory error because the bind request might not even be making it to your 
directory server.



Did anything change about the directory server (ip address, bind account 
credentials, password expire ... etc)? Can the clients still talk to the 
directory server over the required ports?



Thanks,



Ryan




From: 
george.hend...@l-3com.com

To: cisco-voip@puck.nether.net

Date: Tue, 13 Jan 2015 14:03:18 +0000

Subject: [cisco-voip] CUCILYNC Voicemail login issues

Hey Guys,
 
  I’m seeing an issue where I am getting “invalid username or password” when 
trying to authenticate in CUCILYNC for Voicemail, but I don’t get an error for 
the Directory services.  However,
 I can login to the Cisco PCA page just fine with my credentials.  Nothing has 
changed with the voicemail system and all the registry entries are correct for 
pointing to the voicemail system for CUCILYNC.  Any ideas what could cause this?
 
Thanks,
Bill



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