Good morning! I am cutting my teeth on Finesse a little this morning on my test system and ran into a difference in the workflows between CAD/CDA and Finesse.
I'm trying to implement a simple workflow to do a screen pop for the agent when the calling number is in a long list of numbers. In CDA, i just have the trigger check the data field "Original Calling#" , and check against my list. In Finesse, this data field isn't available.. I see the callVaraibles1-10, the outbond variables, DNIS and a few others but no other call info related variables. Is there a way to enable these, or do I need to go back to the script and stick this information in a call variable? Thanks! -- Ed Leatherman
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