You will also noticed that you can only select 1 reason code now, older version you could select multiple.
Neal Haas From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Jason Aarons (AM) Sent: Monday, January 19, 2015 11:03 AM To: Anthony Holloway Cc: cisco-voip (cisco-voip@puck.nether.net) Subject: Re: [cisco-voip] UCCX 9x Desktop Administrator > Work Flow Configuration > Reason Codes gone? Yes I forgot it was under the Desktop Suites. I was thinking that was just CAD/Supervisor ☺ From: avhollo...@gmail.com<mailto:avhollo...@gmail.com> [mailto:avhollo...@gmail.com] On Behalf Of Anthony Holloway Sent: Monday, January 19, 2015 12:12 PM To: Jason Aarons (AM) Cc: cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) Subject: Re: [cisco-voip] UCCX 9x Desktop Administrator > Work Flow Configuration > Reason Codes gone? For reference, here is the latest 10.6 version and it shows that CDA is still there. [Inline image 1] On Mon, Jan 19, 2015 at 9:53 AM, Jason Aarons (AM) <jason.aar...@dimensiondata.com<mailto:jason.aar...@dimensiondata.com>> wrote: In UCCX 9x the 32-bit Desktop Administrator app is gone from Plug Ins. This means Reason Codes should now be configured from the top right drop down for Desktop Administrator ? Figure 5 page 28 does not match the Web GUI. It shows the old 32-bit application. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/cda90ccxug.pdf What am I mis-understanding? Did a upgrade from 7.0.1SR5 x to 9.0.2 and the Agents noticed all the Reason Codes are gone….. [cid:image002.jpg@01D034BC.026A6ED0] _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip itevomcid
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