Terry, Curious, when was the last time the Call Manager and UCCX were rebooted?
On Mon, Feb 9, 2015 at 4:02 PM, Terry Oakley <[email protected]> wrote: > We are sadly still running UCCX 5.0 and have begun experiencing some > disturbing issues for the queue agents that are logged in. First of all > last week the ability to transfer a call seemed to be hit and miss, with > often the call being lost and therefore upsetting the caller. Second > there seems to be a growing amount of delay between the call answer and the > call connection being established. This has caused the agent to be asking > multiple times ‘hello’ and finally getting a response from the caller. > Have any of you experienced this and know a solution or where I would start > to begin troubleshooting? I have checked the logs, and performance matrix > of the UCCX server and they seem to be fine. No CPU hits, lots of memory > and disk space. > > > > We are running this with Call Manager 6.1 (again sadly) and the system > summary shows both publisher and subscriber well within CPU and memory > specs. > > > > Thank you for any assistance you can provide. > > > > Terry > > > > *Terry Oakley* > > Telecommunications Coordinator *| *Information Technology Services > > *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta > *| *T4N 5H5 > > work (403) 342-*3521 **| * FAX (403) 343-4034 > > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
_______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
