> > Team,
> I am writing a script for Agent Queue on UCCX 8x, and I want a secondary > agent to be able to answer calls for this Queue when the primary Agent is > on Break or Logged out . > I am thinking two options: > A. Dequeue to Overflow Queue > B. Adding a secondary agent assign skill level 10 to the Queue > instead.........but the issue here is that this secondary agent belongs to > another queue and would need to have a choice whether to answer calls from > the other Queue. > What do you think is the best option? > -- -- Grace Maximuangu CloudPOP/InvictaCloud www.cloudpop.com *“Go beyond your limits, push yourself, be the best you can be.* *Experience new cultures, broaden your horizons, stay connected.”*
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