When CCW is used , they get a DART, the DART doesn’t indicate the term properly and at least with whom I deal with, their quote generates defaults of 1 year, you have to tell them that your Smartnet is more than 12 months and give them the deal ID to reference so they can generate a proper price.
Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: cisco-voip [mailto:[email protected]] On Behalf Of Anthony Holloway Sent: Thursday, April 23, 2015 9:17 PM To: Cisco VoIP Group; Mike Olivere Subject: Re: [cisco-voip] Multi-Year SmartNet Purchasing Woes Thanks for your insight on this. Do you have an idea of why the 99% mistake rate happens when CCW is used? Which by the way is exactly what was used in my scenario which prompted this email. On Thu, Apr 23, 2015 at 7:36 PM Mike Olivere <[email protected]<mailto:[email protected]>> wrote: If you create your quotes in CSCC then disti should just price that quote (it will have MY discount). If you create your quotes in CCW then disti will screw it up 99% of the time. From: cisco-voip [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Anthony Holloway Sent: Thursday, April 23, 2015 7:26 PM To: Cisco VoIP Group Subject: [cisco-voip] Multi-Year SmartNet Purchasing Woes Have any of you fine pre-sales folks had issues ordering multi-year SmartNet and the disti giving you final pricing on the wrong duration? E.g., You quote out 5 years, and disti changes it to 1 year. If so, can you share you experiences? Thanks.
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