Unfortunately, the first screen that pops up about generating a problem report is un-responsive then the other screen comes up.
On Wed, Apr 29, 2015 at 10:52 AM, Ryan Ratliff (rratliff) <[email protected]> wrote: > The “unfortunately Phone has stopped” is the phone app crashing and you > should generate a PRT immediately after that so TAC can take a look and get > you a bug. > > For the wifi are you on 2.4GHz or 5GHz and are you using bluetooth? > > All of these sound like network connectivity issues. > > -Ryan > > On Apr 29, 2015, at 11:41 AM, Erick Bergquist <[email protected]> wrote: > > Just curious if anyone else has had problems with DX-650 model phones > mostly using Wi-Fi connection. > > We've tried multiple phone loads, and with recent 10.2 loads have had > more problems. I'm working with cisco on these but not really getting > any fixes. > > Every now and then (1-2 weeks on average) the DX-650 phone stops > responding, says "Unfortunately, Phone has stopped" on the display and > phone stops working. Sometimes if I turn wi-fi off and back on it > reconnects and works fine, other times I need to power cycle the phone > for it to start working fine. The same problem happened again this > morning and none of these tricks worked and I had to reset the network > settings and reconfigure the wi-fi, etc from scratch to get it working > again. > > The other issue is delayed dialing where you enter a number and it > gets stuck for 3-5 seconds sometimes when dialing a number then > catches up a few seconds later. > > Erick > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > _______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
