You can have the caller open a ticket with their carrier to get the investigation going from that direction as well.
On Mon, May 4, 2015 at 2:02 PM, Robert Kulagowski <[email protected]> wrote: > We recently ported numbers from PRI to a SIP service provider. > Probably 99% of the calls work, but sometimes the calling party hears, > "The number you've dialed is not in service". > > Well, it is, because the DN gets calls. > > And sometimes a call back works. Or a call to the main number. But the > issue is that it's persistent, and all of the numbers are in the same > range. > > The gaining carrier has told us that they're "broadcasting" the range > in the big database in the sky, which is why we get calls. The losing > carrier says that the numbers were ported away, and that the LNP > Toolkit (whatever that it, but I'm guessing it makes dips against SS7) > shows the "point code" is our new carrier. > > When we provide date/time, calling party and called party numbers, the > new carrier says that they never got the call, which of course is why > my logs don't show anything; there was nothing for them to send me. > > Thoughts on how to proceed? How do I open a trouble ticket at the > "above the carrier" echelon? > > Sheesh. > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
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