We switched to IP addresses for our CUCM server entries and haven’t had any 
application problems. Jabber appears to use the hostnames set in the “UC 
Server” settings not the System->Server settings.  Windows accepts IP addresses 
in certificate Subject Alt Name attributes too.

We had an issue at one point where some of our phones briefly lost L3 access to 
DNS and CUCM briefly (no SRST). They were down for 10 minutes or so after the 
network came back. Seemed like they didn’t like that they had been unable to 
resolve the CUCM DNS entries. IP address server entries have worked great.

Switching just involves change the System->Server entries and rebooting the 
cluster. I heard that the reboot isn’t necessarily required but RTMT was broken 
after the change and I was just more comfortable with the reboot anyway.

From: cisco-voip [mailto:[email protected]] On Behalf Of Jason 
Aarons (AM)
Sent: 26 May 2015 7:03 PM
To: Gyrion, Larry; Cisco-voip ([email protected])
Subject: Re: [cisco-voip] Changing DNS entries in Call Manager 9.1.2.10000-28

Everything is hostnames so https works without complaining.  Certificates with 
ip addresses give warnings.  443/TLS/PKI is the future ☺

You can change CUCM back to ip address but applications and websites, clients 
like Jabber, will give warnings/errors.  I think your DNS should be rock solid, 
maybe you need secondary/tertiary dns entries.

From: cisco-voip [mailto:[email protected]] On Behalf Of 
Gyrion, Larry
Sent: Tuesday, May 26, 2015 5:20 PM
To: Cisco-voip ([email protected]<mailto:[email protected]>)
Subject: [cisco-voip] Changing DNS entries in Call Manager 9.1.2.10000-28


We had an issue where we lost outbound calling ability when out primary DNS 
experiencing an unscheduled outage.
Our DNS entries are by host-name, not IP address.  (it never failed over to the 
secondary DNS server, other items like computers did and internal and incoming 
traffic was working fine)

We also use UCCE 9

I’m not sure why it was configured by host name rather than IP address when it 
was configured a long time ago.

So my questions are:
Is there a valid reason why we use host-names instead of ip addresses?

How can we change from host-name to IP address?
Will this affect the licensing (ELM)? (The below is reference to pre 9.0 CUCM)

From: [email protected]<mailto:[email protected]> 
[mailto:[email protected]] On Behalf Of Anthony Holloway
Sent: Monday, January 26, 2015 8:13 PM
To: Gyrion, Larry; Cisco-voip 
([email protected]<mailto:[email protected]>)
Subject: Re: [cisco-voip] Changing DNS entries in Call Manager 8.6.2

The easiest way to view the license MAC, is to SSH to the server, and issue the 
show status command.

Also, http://cisco.com/go/license<http://cisco.com/go/license> enables you to 
rehost your own license files without opening a case.  Of course, I don't 
guarantee you'll be successful, but it's nice to know this option exists.

[Inline image 1]

Another thing to note, you will get 30 days to rehost your license before 
anything bad happens to your servers, but if you're in a pinch, and you're like 
on day 28 and you need like 10 more days, you can revert your change, then make 
the same change again, to restart the 30 day period.

If that was confusing, let me use this example.  If my primary DNS was 1.1.1.1, 
and I changed it to 2.2.2.2, I would have 30 days to rehost my licenses.  On 
day 28, I set the primary DNS back to 1.1.1.1, then immediately back to 
2.2.2.2, and the 30 days starts over.

Last, buy certainly not least, if you are changing DNS settings, it would be 
imperative for you to consider what might happen if you changed your DNS 
suffix.  I cannot speak to your environment exactly, but suffice it to say, 
certificates are based on names, and names sometimes contain DNS suffixes.  You 
might start a chain reaction of changes, and as such you should plan that piece 
out more carefully.  If you're only changing DNS server addresses, then you can 
ignore this last paragraph.

Good luck.

On Mon Jan 26 2015 at 4:43:19 PM Gyrion, Larry 
<[email protected]<mailto:[email protected]>> wrote:
Looking for some guidance on updating the DNS entries on our CUCM cluster.  A 
colleague went through the process, but upon entering the command received a 
warning stating that the change would invalidate our licenses.  Has anybody 
come across this before, and if so, what was the proper course of action to 
ensure license preservation?
CUCM 8.6.2


Thank you,
Larry Gyrion | Telecommunications Analyst | Information Technology
Dean Clinic - Corporate offices
1800 W. Beltline Hwy
Madison WI. 53713
Phone 608.294.6201<tel:608.294.6201> | 5406201| Fax 
608.280.6852<tel:608.280.6852>
[email protected]<mailto:[email protected]> | 
www.deancare.com<http://www.deancare.com/>
Partners who care


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