· Verify the following Unity Connection Services are started.
* Connection Jetty
* Connection REST Service
· Verify the class of service has Allow Users to Use the Web Inbox and
RSS Feeds, Allow Users to Access Voice Mail Using an IMAP Client and/or Single
Inbox, Allow Users to Use Unified Client to Access Voice Mail enabled
· Verify the Unity Connection API Settings are enabled (System
Settings->Advanced->API Settings)
* Allow Access to Secure Message Recordings through CUMI
* Display Message Header Information of Secure Messages through CUMI
* Allow Message Attachments through CUMI
Also make sure that you don’t have
<VoicemailService_UseCredentialsFrom>phone</VoicemailService_UseCredentialsFrom>
in your jabber-config.xml file as it will need to have a separate login for
the voicemail server versus CallManager.
~Chris
From: Justin Steinberg [mailto:[email protected]]
Sent: Wednesday, June 10, 2015 12:30 PM
To: Chris Clouse
Cc: Cisco VOIP
Subject: RE: [cisco-voip] Hosted Jabber, SSO and onprem UCM and UCXN
Yes I've done that. The Unity Connection Web Inbox and UCM Self Care Portal
page both have functioning SSO. It's just Jabber that won't utilize SSO when
using CUC.
Justin
On Jun 10, 2015 1:16 PM, "Chris Clouse"
<[email protected]<mailto:[email protected]>> wrote:
In order for the phone services and voicemail to be connected via SSO, CUCM and
UCXN will also need to be enabled for SAML SSO on their own as well as having
the WebEx Messenger SSO. I would recommend that you be on 10.5+ even though it
states supported with 10.0.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/SAML_SSO_deployment_guide/10_0_1/CUCM_BK_SB003832_00_saml-sso-deployment-guide-for/CUCM_BK_SB003832_00_saml-sso-deployment-guide-for_chapter_010.html
~Chris
From: cisco-voip
[mailto:[email protected]<mailto:[email protected]>]
On Behalf Of Justin Steinberg
Sent: Wednesday, June 10, 2015 12:09 PM
To: Cisco VOIP
Subject: [cisco-voip] Hosted Jabber, SSO and onprem UCM and UCXN
Has anyone setup SSO in the hybrid Jabber deployment model?
Customer has hosted WebEx Messenger Jabber, on-prem CUCM, and UCXN. We have
enabled SSO for all three systems. We can use SSO to login to jabber and the
UCM and UCXN end user self service web interfaces. All that seems OK and SSO
is working.
The problem is that once jabbers logs in to WebEx Messenger, it requires the
user to go into file>options and manually enter their voicemail credentials.
I expect that it should just SSO into WebEx messenger, UCM phone services and
UCXN voicemail services.
Any thoughts?
Justin
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