Is this a greenfield or a break/fix? I would first check the obvious stuff;
Correct Device Pool/Region/Location/PT/CSS used on the CTI Ports?Does the call drop as soon as it is parked/transferred OR only once the call is connected to the called phone? If it is the latter, may be a regional/codec issue and it is looking for a transcoder.If you look in RTMT, are you seeing any MediaResourceListExhausted events? Assuming all the is correct (or has been corrected); I'd do a CTI re-sync from the server. Another approach, if the above is all checked/correct is registry changes, but requires a server reboot. 32BIT CUAC Server: HKLM\SOFTWARE\WoW6432Node\Arc Solutions\Call Connect\Operator\Defaults\Default TransfersShould be a key DIRECT TRANSFERS = ALL 64BIT CUAC Server: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Arc Solutions\Call Connect\Operator\Preferences\DefaultsShould be a key DIRECT TRANSFERS = ALLHKLM\SOFTWARE\WoW6432Node\Arc Solutions\Call Connect\Operator\Defaults\Default Transfers - See more at: https://supportforums.cisco.com/discussion/11580256/attendant-console-blind-transfer-issue#comment-7729916 (DISCLAIMER: This in know way constitutes advice or direction, this information is for educational purposes only. Use at your own risk) From: [email protected] To: [email protected] Date: Fri, 26 Jun 2015 12:37:04 +0000 Subject: [cisco-voip] CUACA 10.5 Call Park and Blind Transfer issue Anyone has experienced the above issue. I have CUCM 10.5(2) and CUACA 10.5(2). Consultative Transfer is working but Blind Transfer isn’t working. On Blind Transfer, the call just disconnects and similar case when a call is parked. All the CTI devices are registered. Regards, Henry Gicheru System Engineer Dimension Data Tel: +25420 499 3000 Mobile: +254733477307 Fax:+254204993200 [email protected] This email and all contents are subject to the following disclaimer: "http://www.dimensiondata.com/emaildisclaimer"; _______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
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