Hi Quenten, Where does the BACD script fail? Are you able to hit the application and hear the prompts at least? Could you share your configuration?
Thanks sreekanth On 8 July 2015 at 09:50, Quenten Grasso <[email protected]> wrote: > Hi Everyone, > > > > I’m trying to setup an Auto Attendant on a Cisco Call manager express 8 > system however I’m not having a lot of joy and to be totally honest I’m > not across the cisco gear all that much. > > I’ve managed to get the config to a point where our sip trunks work and I > can make calls inbound and outbound and between extensions so it seems to > be a working phone system. > > > > However I’m trying to do is setup an Auto Attendant for afterhours use and > not having much joy. > > > > I’ve loosely followed a few guides as like the links below however > basically I’m expecting it to work like this. > > > > > > AA is setup as an “extension/pilot” (having trouble getting this working) > > The afterhours diversion points the other numbers to the AA Extension. > (not up to this part yet) > > AA extension answers the phone presents 3 or 4 options and then forwards > the call to correct call group/extensions (not working yet) > > > > > > > https://uccisco.wordpress.com/2014/10/22/cme-basic-automatic-call-distribution-and-auto-attendant-service-b-acd/ > > > https://supportforums.cisco.com/document/65596/b-acd-and-auto-attendant-services-cme > > > > > > > > > > Regards, > > Quenten Grasso > > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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