Hi all, CUC 10.5.1.10000-7
I have a system call handler and have enabled the during greeting option of Allow Transfers to Numbers Not Associated with Users or Call Handlers [cid:[email protected]] The problem we are experiencing is when the caller enters a extension number during the prompt that is engaged/busy and they don’t have a voicemail box the caller is played the prompt “You cannot be transferred to this number, check the number and try again”. So the end users keep trying the same number. I can’t seem to find out where that specific prompt is recorded to amend to a custom recording stating the number could be busy. Thanks in advance Regards Matthew
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