Since you mention using extension mobility .... When the Agent logs in with their Ex. mobility profile, does the DN happen to be on another IP phone? The only way to "share" an ACD extension between multiple devices is to assign it to a Device Profile exclusively and then login using Extension Mobility to whatever device they wish to use.
Thanks, Ryan From: abba...@gmail.com To: cisco-voip@puck.nether.net Date: Tue, 15 Sep 2015 13:54:13 +0100 Subject: [cisco-voip] UCCX 9 EM agents cant login Hi all, Urgent issue here. Ext Mob. Enabled agents cant login. Getting “Login failed due to a configuration error with your phone and JTAPI or UCM. Contact your admin..” The users profile is in the controlled list for RM application user. The phone they are loggin in – is used by other agents with their profiles and they can get through. Not sure what else I can check. Please help !! Thanks _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
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