You drop calls in queue and on the IVR when you restart the engine. It takes about a minute usually on restart and calls can get busy signals during that time.
In some cases, I create backup UCM hunt groups and route the calls around CCX entirely. They lose reporting and IVR but calls get to agents. Justin On Oct 1, 2015 3:06 AM, "Nathan Reeves" <[email protected]> wrote: > Currently running UCCX 9.0.1 with Warm Standby HA enabled. Scheduling an > upgrade in the CUCM version from 9.1.2SU1 to 9.1.2SU4 and trying to > determine if we can minimise downtime on the UCCX component. > > When the switch version is completed you understanably end up with JTAPI > versions out of sync which requires a resync and engine restart. > > Anyone know the best / suggested approach to completing an upgrade like > this and minimising downtime on the UCCX Services? Is it just a > requirement that there's an outage window? > > Thanks > > Nathan > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
_______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
