I recently did some research into these tools and here are my pros and cons for whoever is insterested.
*UnifiedFX, Singlewire* Pros: nice, functional, affordable Cons: thick client, point tool so not great for making available to a team of users *Variphy* Pros: decent, server-based, does other things like configuration reporting Cons: newest phones didn't work that well, sluggish screen load *Riverbed UCExpert* (used to be called Clarus) Pros: good performance, server-based, does similar things to Variphy but also testing and other vendor support besides Cisco (that was important for my particular need) Cons: more expensive At this point, I haven't decided but am leaning towards Riverbed because 1) it supports other vendors 2) I like the product and 3) we already have some other Riverbed equipment (sniffers and steelheads). Tom Sparks Taos Consulting Sr. Voice | Video Engineer
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