Odd headset issue on the caller’s end maybe?  Yea, get the logs.

From: cisco-voip [mailto:[email protected]] On Behalf Of Brian 
Meade
Sent: Thursday, November 5, 2015 11:13 AM
To: Reto Gassmann <[email protected]>
Cc: [email protected]
Subject: Re: [cisco-voip] called party hears music on hold

Sounds like something the caller is doing.  CallManager traces for one of these 
calls downloaded from RTMT should show exactly what's happening.

On Thu, Nov 5, 2015 at 10:57 AM, Reto Gassmann 
<[email protected]<mailto:[email protected]>> wrote:
Hello Group

we have a strange problem on our UCM 10.5, that sometime happens.

If someone calls my IP Phone (7961) and I pick up the call, I hear music on 
hold. The caller then puts the call on hold and then gets back to the call. Now 
music on hold is gone and we can talk.

Has anyone had this issue before?

Regards Reto

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