Hi Aaron! You are correct to think about CSS and partitions ... etc; that particular annunciation messeage typically comes about when the dialed digits do not match a pattern accessible to the calling device.
Does the CSF profile's device and/or line CSS have access to a route pattern that matches the dialed digits? When the user dials externally, are they manually typing the digits or are they clicking on an external work/mobile number in the contact's profile? If they are clicking on a contact's work/mobile number in the client, that number must also match an egressable pattern. You can supersede this behavior with application dial rules. Hope this helps, Ryan Sent from my T-Mobile 4G LTE Device -------- Original message -------- From: Aaron Banks Date:11/05/2015 12:10 PM (GMT-05:00) To: [email protected] Subject: [cisco-voip] External calls from Jabber inShare The jabber questions never end. I am struggling with Jabber. Users can call each other internally, check voicemail and IM each other, no problem. When they go to make an external call to any number, they hear "your call cannot be completed as dialed" which would tell me maybe a calling search space issue. Not that. I've changed the jabber client to start calls with audio instead of video. I've checked regions and there are only defaults. Would the jabber-config.xml file create issues? I would think it might bugger up directory services but not actually calling.
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