Anyone use Nuance in their Contact Center(s)? We have been for a handful of years between two different ACDs. We're in a current project moving from one ACD to a new ACD vendor and an interesting tid-bit came out during a security vulnerability scan.
Most if not all of the interfaces to their applications are web-based and the scan identified one of their products using HTTP instead of HTTPS. We asked them to secure it and here is what they said - "No. It is designed that way. If you want security put it behind a firewall to properly secure it." Whaaaat? So they are charging enterprise pricing for this application (7 figures) but they tell us to take a hike and use a FW to make up for lack of programming skills. Has anyone else had issues similar to this with Nuance? Did you have a means to resolve it without legal action? Do you recommend any other speech vendors that understand enterprise security?
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