Running UCCX 10.6.1 (Su1)
I want to slightly customize and modify one of the stock Live Data reports.
I see with the HR reports it's possible to get the SQL commands for them
but I don't see it listed in the GUI for Live Data.
Is there a CLI command that can obtain this?
https://communities.cisco.com/servlet/JiveServlet/downloadImage/92585/pastedImage_0.png
What I want to do is add the agent Not-Ready Reason Code to the team
state report.
The "Voice CSQ Agent Detail Report" lists the agent multiple times for
each queue they have a skill for. This clutters the report and makes it
too large (too many rows) after just a few agents.
The "Team State Report" is almost perfect but doesn't list the NotReady
Reason Code.
Does someone know of a way to modify the Live Data Reports in UCCX ?
DesiredLiveDataFormat.png
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