Thanks Pavan and Ryan for your suggestions the template idea worked perfectly, 
thanks again.

Regards,
Quenten Grasso

From: Ryan Huff [mailto:[email protected]]
Sent: Thursday, 5 May 2016 9:50 AM
To: Quenten Grasso
Cc: [email protected]
Subject: Re: [cisco-voip] call-forward

You could use the call-forward max-length configuration (applied under 
ephone-dn) and specify a length lower than the number of digits they are 
forwarding to.

You could also remove the Call Forward All key from the soft key template and 
not make it an option on the phone.

Thanks,

Ryan

On May 4, 2016, at 7:40 PM, Quenten Grasso 
<[email protected]<mailto:[email protected]>> wrote:
Hi,

I'm trying to work out if it's possible to stop the user of a 7960 phone from 
using the call-forward feature one CCME.

as they seem to keep setting a call-forward by accident and not realising.

Regards,
Quenten Grasso
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