Hello guys,
For those of you looking to get your hands dirty on UCCX 11.0 and also
familiarise yourselves with the express offering, I have a 4hr lab in Cisco
Live!, Las Vegas.
LTRCCT-2010, Cisco Contact Center Express 11.0 and Beyond: Feature Design,
Deployment, and Troubleshooting
Broadly, these are the topics being covered:
* FIPPA
* Finesse email and chat, including SM integration
* CUIC :
* Custom report creation
* Dashboards
* Permalink
* Modify live data reports
* Standalone CUIC integration
* MediaSense:
* Integration with UCCX
* Setup for configuration with UCCX - including CUCM, MS and Finesse
config
* Integrate Search and Play Gadget into Finesse
* Integrate the AgentInfo gadget into Finesse
* Remote Expert Mobile:
* Explore REM including co-browsing and remote agent control
* Integration with UCCX
* Setup expert and supervisor
* Setup supervisor links
* Integrate REM desktops into UCCX Finesse
* Troubleshooting
Its almost full, but there are a couple of spots left still. If you know of
anybody who could benefit from this session, send them along!
There are also tons of other great sessions on Contact Centre this time
including the new Context Service, Finesse and many more; so do drop in. Hoping
to catch up with many of you!
Cheers,
Abhiram Kramadhati
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