I was also having problems with the 8831 on a 10.5. I found that if I had the tech do a factory reset from the menu, the phone would come up. Another problem was with the database. I would have to delete the phone from the system and let the phone auto register.
Sent from my iPhone > On Jun 27, 2016, at 7:31 AM, Thomas Theisen <tgthei...@uri.edu> wrote: > > > I have been working with TAC trying to get our first 8831 phone to register > with our 10.0.1.11900-2 CUCM but we have had no success. The strange thing > is that I found that the registration is "Rejected" before I even patch the > phone into the network. TAC updated the load information for the 8831 to > sip8831.9-3-3-TO-10-3-1 so I think I have the most up-to-date load for the > phone. I am using a switch port that had a 7965 attached to it so I know the > pathway to CUCM is clear. This is the first sip phone we have tried to > introduce to the system but we have sip trunks so I know the correct ports > are enabled for sip. > > -- > Thomas Theisen > Network Tech IV > University of Rhode Island > 401-874-7870 > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip
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