Unified FX has a Wallboard function that is quite brilliant and should solve your issue. www.unifiedfx.com<http://www.unifiedfx.com>
Thanks Terry Terry Oakley Telecommunications Coordinator | Information Technology Services Red Deer College |100 College Blvd. | Box 5005 | Red Deer | Alberta | T4N 5H5 work (403) 342-3521 | FAX (403) 343-4034 From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Derek Andrew Sent: August 2, 2016 2:47 PM To: cisco-voip@puck.nether.net Subject: [cisco-voip] UCCX 11.0, Phone agent, How many calls in queue? We just upgraded to CCX 11.0 and two of our call centres are upset they no longer can see how many calls are in the queue and how long has the next one been waiting. I recall someone wrote a small wall board to display on the phone so agents would be able to get that information, but I cannot remember where I heard this. Does anyone on the list have a suggestion where I should look? Thanks, d -- Copyright 2016 Derek Andrew (excluding quotations) +1 306 966 4808 Communication and Network Services Information and Communications Technology Infrastructure Services University of Saskatchewan Peterson 120; 54 Innovation Boulevard Saskatoon,Saskatchewan,Canada. S7N 2V3 Timezone GMT-6 Typed but not read. [http://homepage.usask.ca/dfa878/uofs.gif]
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