> > I have a customer that is requesting to have a main Queue, and two > overflow queues, and they intend to have the same agents in all three > queues with the same skills. I am not very confortable with the user > experience but can anyone advice on what would be the best recommendation > for this situation?
Please see below logic Caller --- goes to Queue A---35secs delay --->redirected to OverflowQueueAOverflow--5MinutesDelay--->Redirected to QueueAGeneralOverflow--5MinitesDelay------ > -- -- Grace Maximuangu CloudPOP/InvictaCloud www.cloudpop.com *“Go beyond your limits, push yourself, be the best you can be.* *Experience new cultures, broaden your horizons, stay connected.”*
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