Yep Finesse can do that, we have it working in our company to pull helpdesk
ticket information when agent receives the call


On Tue, Sep 20, 2016 at 10:10 PM, Carlo Calabrese via cisco-voip <> wrote:

> I have a group that does a web page dip thru CAD. Now I need to get them
> ready for Finesse,
> Can Finesse do the web page dip? trying to find documentation on it.
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