Hi Bill,

You are correct, you create a screen-pop workflow. More details in below
link:

http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/finesse/white-paper-c11-730904.html

Regards,
Ankur

On Tue, Sep 20, 2016 at 11:02 PM, Bill Talley <btal...@gmail.com> wrote:

> To clarify, you're doing something like a get request using a workflow
> task to pull in data to the Finesse interface from your help desk
> software?  Or are you grabbing the data via the CCX script?
>
> On Tue, Sep 20, 2016 at 11:59 AM, Ankur Srivastava via cisco-voip <
> cisco-voip@puck.nether.net> wrote:
>
>> Yep Finesse can do that, we have it working in our company to pull
>> helpdesk ticket information when agent receives the call
>>
>> Regards,
>> Ankur
>>
>> On Tue, Sep 20, 2016 at 10:10 PM, Carlo Calabrese via cisco-voip <
>> cisco-voip@puck.nether.net> wrote:
>>
>>> I have a group that does a web page dip thru CAD. Now I need to get them
>>> ready for Finesse,
>>> Can Finesse do the web page dip? trying to find documentation on it.
>>> _______________________________________________
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>>>
>>
>>
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>>
>
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